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WORK AT ALIO HEALTH

We're innovating patient care

Alio Health is transforming the way home health care is delivered. We're looking for hard-working, passionate people to help us support patients through their treatment journey.

Our Mission

We're innovating the delivery of patient care

Over the next few years, the delivery of health care will undergo changes at a fundamental level. Patients are looking for greater flexibility and control over their own care. Alio Health specializes in the design and implementation of patient programs that support patients through their treatment journey.

It's an exciting time for this industry, and you can be part of it.

Our People

Alio Health empowers people to fulfill their personal and professional goals. We’ll give you everything you need to make it happen, and to pursue the things you care about. We're doing this by building a 100-year company on a foundation of incredible technology and compassion for whom we serve. We're just getting started.

If you are passionate about patient health and wellbeing and want a career that matters, have a look at our Available Positions.

The Alio Life

We've assembled an incredibly talented, diverse, and spirited team that impact the lives of people every day. Our employees enjoy access to the best tools available, an open and collaborative work environment, and end each day knowing that they've made a positive impact.

We offer great salaries, comprehensive benefits package, a work vs home balance, and more. But the real perk of working at Alio Health is being part of a community that values your work, encourages life-long learning, and fosters a transparent and supportive culture.

See Available Positions

Location

Alio Health main office is located in Ottawa. We also have a large network of HealthCare Professionals in cities across the country.

Roles

Find a role you're excited about? Apply today.

 
Current Opportunities
Job Title Description Code
Nurses (Casual) Nurse
Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. Working with our clients, we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient's experience. Specifically, we provide treatment instruction and support to our patients in their homes regarding their medication (injection or infusion). We are currently recruiting for experienced Nurses across Canada to provide this in-home support to our patients. This is a great casual/part-time opportunity to supplement your existing income. In this role, you will be able to schedule appointments with your patients as it fits yours and their schedules.
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Responsibilities:

  • Administer in-home infusions and injections, and provide educational training and supervision in the use of auto-injection and self-injection devices.
  • Schedule appointments directly with patients or with designated caregivers.
  • Complete visits at the patient's home or other approved location.
  • Provide any follow-up as needed for patient visits.
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position..


Qualifications and experience: 

  • Valid RN/RPN/LPN license in Canada.
  • Valid CPR certification.
  • Minimum 2 years of practical experience after graduation.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have access to internet.
  • Must have a valid driver’s license and must own an insured car.
Phlebotomists PH18-01
Alio is recruiting for Certified Phlebotomists across Canada! If you are a Phlebotomist with at least 2 years of experience, please apply today! Phlebotomists working with Alio will be responsible for retrieving specimens, completing edema assessments, and taking patients' blood pressure. This is a fantastic opportunity for part-time and casual work! This opportunity allows for you to choose your own hours and schedule appointments with your patients as it fits both yours and their schedules.
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Responsibilities:
  • Obtains blood specimens as outlined in each medical requisition.
  • Maintains specimen integrity by using aseptic technique, following Alio procedures.
  • Tracks collected specimens by initialling, dating, and noting times of collection.
  • Properly packages each specimen and ensures that every specimen is delivered to the laboratory on time
  • Completes edema assessments
  • Takes patients blood pressure

Requirements:

  • Must be a Certified Phlebotomist
  • Must have at least 2 years of experience in the field
  • Excellent patient service and communication skills
  • Must be organized and punctual
Personal Support Worker PSW
The Personal Support Worker (PSW) provides assistance to patients with daily activities in hospitals, nursing homes, or patients homes. Daily activities may include personal hygiene and grooming, feeding, transferring or positioning, light housekeeping and so on. PSWs should observe for changes in patients conditions and summon nursing staff where necessary. This is a casual/PT position with the possibility for FT hours.
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Accountabilities:

  • Provide assistance with hygiene and grooming, including: bathing, skincare, mouth care and hair care. 
  • Provide assistance with dressing and undressing. 
  • Provide support with toileting, utilizing bedpans, urinals, commodes, incontinent products, emptying and changing leg -bags, bowel routine. 
  • Provide assistance with use of personal aids such as dentures, hearing aids, and prosthesis. 
  • Provide assistance with transferring, positioning and ambulating through the use of mechanical aids and transferring devices.
  • Provide companionship and emotional support to clients. 
  • Provide home support functions to the client such as menu planning, meal preparation, assistance with feeding. 
  • Provide light housekeeping and laundry, as required. 
  • Observe and report to the case supervisor or the facility charge nurse any concerns or problems regarding the clients’ physical and mental status. 
  • Document client information regarding personal care and home management services, as required.

 

Qualifications: 

  • Must have a PSW certification from an accredited institution. 
  • English or French communication required, bilingualism is an asset. 
  • Must be able to work shifts (day, evening, night). 
  • Must have a current CPR certificate.
  • Must have a recent (within the last 1 year) police check for the vulnerable sector. 
  • Must have a negative TB test from within the last 1 year. 
  • Must have a mobile device and access to the internet. 
  • Strong communication skills. 
  • Ability to monitor patients for extended periods of time. 
  • Ability to respond swiftly.
  • Ability to work well with others. 
  • Must have a high degree of patience. 
  • Must be calm and respectful.
  • Must be proficient with technology 

 

Working Conditions and / or Job Requirements: 

  • Ability to travel to multiple sites, including hospitals, long term care facilities or patient homes. 
  • Requires mental stamina to stay awake at all times when with a patient. 
  • Ability to lift and carry items weighing up to 30 pounds.
Software Developer SD19-01
Alio Health is currently look for a Software Developer to join our dynamic team. We offer competitive salaries, health and dental benefits , savings options and promote a work-life balance.  The Software Developer will be tasked with various software development tasks including that of resolving issues and developing new features for applications actively developed at Alio Health Services.
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Accountabilities

  • Develop and maintain new and existing application programs using programming specifications, according to scheduled deadlines
  • Maintain and improve the functionality and performance of existing software
  • Write and test procedures from the program specifications
  • Provide design recommendations and technical solutions to meet business requirements and established operating standards
  • Write programming scripts to enhance functionality and/or performance of company applications as necessary
  • Software design and development tasks may include GUI, class libraries, web pages and integration and/or systems work
  • Clearly and regularly communicate with management, our operations team, technical support colleagues, as well as internal and external clients
  • Provide Application Support to the operations team by assisting in resolving issues that require programming skills
  • Fulfill other duties as required. 

 

Competencies:

  • Knowledge of the C#, HTML, JavaScript and SQL programming languages.
  • Excellent interpersonal, communication and problem solving skills
  • Excellent understand of:
    • Microsoft desktop and Server Operating Systems
    • Internet Information Services (IIS) and hosting web applications using IIS
  • Experience in development of Mobile Apps (iOS, Android) using Cordova, the Java programming language, Java Servlet Pages, as well as a working knowledge of Unix/Linux operating systems considered to be an asset
  • Ability to meet deadlines and provide a strong attention to detail
  • Understanding the implications of new information for both current and future problem solving and decision-making
  • Talking to others to convey information effectively
  • Basic knowledge of troubleshooting common issues with Microsoft Windows Server systems
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Analyzing needs and product requirements to create a design
  • Ability to efficiently follow direction

 

Qualifications:

  • A University or College degree in Computer Science or Computer / Electrical Engineering
  • Minimum of 2 years of practical, hands-on development experience in web-based applications
  • Works well within a team
  • Must be able to complete tasks in a timely manner
  • Dynamic problem-solver
  • Good communications skills and ability to follow direction
  • Excellent English and French communication skills: written, oral, and interpersonal
Bilingual Reimbursement Specialist RSS
Alio Health currently has opportunities for Bilingual Reimbursement Specialists. There are Full-Time opportunities available as well as an opening for an 18-month contract. The Reimbursement Specialist (RS) works directly with patients to secure private or public insurance reimbursement for identified drugs. The RS represents patients with private or public insurers in an effort to optimize drug coverage, and works collaboratively with our internal program support team to ensure optimal patient support throughout the program.
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Roles and Responsibilities:

  • Provide direct telephone assistance to patients requiring reimbursement support.
  • Participate in the completion of paperwork and follow-up on submissions regarding drug reimbursement/coverage through private or public insurers to optimize drug coverage.
  • Track and document all case information using our software system.
  • Effectively coordinate with clinics, insurers and clients, and creating and escalating case appeals to appropriate sources.
  • Provide patients with initial high-level product information at the time of enrollment.
  • Manage challenging patient situations with empathy and patience.
  • Ensure quality assurance with respect to all mandates related to the patient support program.


Qualifications:

  • English and French bilingualism (oral and written)
  • 1-year of experience working with patient support programs.
  • General understanding of private and public payer systems.
  • Ability to work in a cross-functional team.
  • Excellent computer skills.
  • Strong relationship management.
  • Discretion, maturity, flexibility, sound judgment.
  • Ability to manage deadlines.
  • Strong communication skills, both oral and written.
 
Nurse - Travel Nurse (Kingston, ON) Providence
Alio Health is currently recruiting experienced Nurses in Ontario to support our patients in a hospital setting in Kingston, ON! Accommodations and travel will be compensated. Support will be needed for approximately 6 months, with nurses committing to an approximate 1 week assignments at a time. (4 week commitment total) . The RN/RPN is responsible for working with other healthcare professionals to help treat patients with various injuries, illnesses or disabilities. Their duties include communicating with and interdisciplinary team about patient needs, administering IVs and medications to aid their patients’ health and using medical equipment to monitor patients’ vital signs.
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The duties of a nurse may vary depending on the work environment, but may include:

  • Performing physical examinations and diagnostic tests
  • Collecting patient health history
  • Counseling and educating patients and their families on treatment plans
  • Administering medication, changing wound dressings and caring for other treatment options
  • Reading and interpreting patient information, making treatment decisions when appropriate
  • Consulting with supervisors and doctors to decide on the best treatment plan for patients
  • Accessing Central Lines
  • Management of CADD pumps for the palliative care patient population
  • Management of mechanically ventilated patients
  • Taking care of complex medical patients including management of: 
    • Tracheostomies
    • Chest tubes
    • TPN
    • Enteral feeds
    • Complex wounds/vac dressings
    • Suctioning
    • Ostomies, catheters, drains
    • varying levels of pychical and mental abilities
  • Fulfill other duties as needed.


Qualifications and experience: 

  • Valid RN or RPN license in ON.
  • Phlebotomy.
  • Valid CPR certification.
  • Minimum 2+ years of hands-on, post-graduation, nursing experience.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have established home office (including computer, internet connection, mobile phone).
  • Must have a valid driver’s license and must own an insured car.
Patient Sitter PS
Alio Health Services is looking to hire a Patient Sitter.
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Qualifications: 

  • English communication required; bilingualism is an asset. 
  • Must be able to work shifts (day, evening, night). 
  • Must have a current CPR certificate.
  • Must have a recent (within the last 1 year) police check for the vulnerable sector. 
  • Must have a negative TB test from within the last 1 year. 
  • Must have a mobile device and access to the internet. 
  • Strong communication skills. 
  • Ability to monitor patients for extended periods of time. 
  • Ability to respond swiftly.
  • Ability to work well with others. 
  • Must have a high degree of patience. 
  • Must be calm and respectful.
  • Must be proficient with technology.


Patient Sitter Expectations: 

  • Sitters are expected to dress in a professional manner with an identification badge.
  • Sitters are required to sit within the patients room.
  • Sitters are to be attentive and observe the patient at all times. 
  • Sitters are permitted to read while the patient sleeps (no phones or tablets / ear buds). 
  • Sitters are required to report all concerns and/or observations as they occur to the patients assigned nurse.
  • Sitters are to communicate and converse with the patient.
  • Sitter are to never leave a patient unattended under any circumstances.
  • Sitter are not to engage in extended conversations with other patients. 
  • Sitters are not to give advice to patients.
  • Sitters must maintain patient confidentiality at all times. 
Manager, Patient Support Programs MPSP
The Manager, Patient Support Programs is responsible for the implementation, and efficient management of Patient Support Services (PSS), particularly in regard to supporting the Patient Support Team in ensuring program success and promoting consistency in Program processes. The Manager, PSP oversees the development and maintenance of program-related workflows, HOME configuration, training materials, resourcing, and the maintenance of the PSP past the implementation phase. This is accomplished by collaborating with the Patient Support Team in monitoring the programs progress, ensuring program training materials remain current, and executing cost-effective resolutions to any issues. Bilingualism is a strong asset.
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Accountabilities

  • Oversees the Patient Support Team and their supporting teams to ensure that all Programs run efficiently and follow the same procedures and processes to promote consistency across the Programs.
  • Communicates program updates to Operations Management on an ongoing basis.
  • Implements changes that impact all Programs and increase effectiveness of day-to-day operations, processes and procedures.
  • Establishes and maintains relationships with clients, vendors and partners and contributes to business development by promoting Alio Health’s services.
  • Manages setup of all new programs in development.
  • Acts as the point of contact for the Patient Support Team and other operations staff regarding any questions and/or concerns, including participation in Performance Reviews.
  • Works with Operations and Clinical departments to ensure that Health Care Practitioners (HCP) are following proper workflows, issues are addressed in a timely fashion, and that there is consistency in communication between operations and HCPs.
  • Fulfill other duties as required.

Competencies:

  • Excellent management skills.
  • Excellent written and communication skills.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills.
  • Excellent understanding of the business’s objectives.
  • Excellent analytical, problem solving and decision-making skills.

Qualifications:

  • Must have a university degree in sciences.
  • Previous Management experience is required.
  • Knowledge of Patient Support Programs is required.
  • Must have experience working with pharmaceutical clients.
  • Must have experience working with Nurses.
  • Bilingualism (English and French) is a strong asset.

 

Quebec Nurse QN
Alio Health Services is currently looking for nurses to support our patients in several cities in Quebec! This is a great casual/part-time opportunity to supplement your existing income. Apply today. We are looking for support in the following cities: -Riviere du Loup -Matane -L'Islet -Cloridorme -Quebec City -New Carlisle -New Richmond -Saint Simeon de Bonaventure -Sainte-Anne-Des-Monts
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Responsibilities:

  • Administer in-home injections and infusions and provide educational training and supervision in the use of auto-injection and self-injection devices.
  • Phlebotomy.
  • Schedule appointments directly with patients.
  • Complete visits at the patient's home or other approved location.
  • Provide any follow-up as needed for patient visits.
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position.


Qualifications and experience:

  • Nursing license in QC in good standing. 
  • Valid CPR certification.
  • Minimum 2 years of hands-on nursing experience, post-graduation.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Proficient in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have established home office (including a computer, internet connection, and mobile phone).
Bilingual Clinical Coordinator CC
Our team is our strength. We hire with passion and train with care. Alio Health has an exciting opportunity to join our dynamic team as a Bilingual Clinical Coordinator! The Bilingual Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. They assist the patients by organizing and scheduling services offered by the patient support program.
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Accountabilities

  • Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP) 
  • Identify possible Adverse events within data files 
  • Prepare an Adverse Event Report corresponding to every identified Adverse Event 
  • Review quality of report with great attention to detail and submit the AE reports to local DS&E 
  • Reconcile case number provided by DS&E 
  • Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP 
  • Continuously ensure compliance with Novartis Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of Novartis products 
  • Support ongoing projects within PSP Innovations Team. 
  • Fulfil other duties as required.

 

Competencies:

  • Ability to work in cross-functional team.
  • Computer skills (Word/Excel);
  • Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers);
  • Ability to respond diplomatically and professional to internal/external clients.
  • Discretion, maturity, flexibility, and sound judgement.
  • Ability to manage deadline
  • Flexibility
  • Strong communication skills, both oral and written.

 

Qualifications:

  • College degree or equivalent.
  • Bilingualism,  English and French; written and oral.
  • Minimum of 1-2 years of call center experience.
  • Minimum 1 year of PSP or relevant experience. 
NS - Medical Lab Technicians NS
Alio Health is currently recruiting experienced MLT's and Registered Nurses to provide in-home support to our patients in various cities in Nova Scotia. This is a great casual/part-time opportunity to supplement your existing income! In this role, you will be able to schedule appointments with your patients as it fits both your and their schedules. We are looking for support in the following areas: Halifax Eastern Passage Head of Jeddore West Porters Lake Head of Chezzetcook Dartmouth Hatchet Lake Canning Chester Basin Dartmouth Falmouth Eastern Passage Lake Echo Terence Bay Wolfville Bedford
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Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. Working with our clients, we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient's experience.

Responsibilities:

  • Phlebotomy.
  • Administer in-home infusions and injections, and provide educational training and supervision in the use of auto-injection and self-injection devices.
  • Schedule appointments directly with patients or with designated caregivers.
  • Complete visits at the patient's home or other approved location.
  • Provide any follow-up as needed for patient visits.
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position.


 Qualifications and experience:

  • Valid MLT (Medical Lab Technologist) certification or RN license in NS.
  • Valid NVCI Blue Card.
  • Valid Phlebotomy Competency exam. 
  • Valid CPR certification.
  • Minimum 2 years of hands-on, post-graduation, nursing experience.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have established home office (including computer, internet connection, mobile phone).
  • Must have a valid driver’s license and must own an insured car.
Infirmiers(ères) RN
Notre mission est axé sur la création des meilleures expériences pour les patients, les soignants et l'industrie des soins de santé dans son ensemble. Ensemble, vous pouvez contribuer à l'innovation dans les soins aux patients! Alio Health se spécialise dans la conception et la mise en œuvre de programmes de soutien aux patients (PSP) complets qui améliorent l’expérience du patient tout au long de leur traitement. En travaillant avec nos clients nous concevons des programmes personnalisés qui relient toutes les parties en utilisant une approche ciblée, qui offre le programme le plus simple et le plus efficace axé sur l’expérience du patient. Nous recrutons des infirmiers(ères) pour fournir les soins à domicile à nos patients à Québec, QC et dans les régions avoisinantes. Cette opportunité occasionnelle est un excellente façon de gagner un revenu supplémentaire. Vous serez en mesure de coordonnez les visites avec les patients en fonction de votre horaire et de celui de les patients.
DETAILS   APPLY

Responsabilités :

  • Phlébotomie
  • Administrer des infusions et des injections à domicile et assurer la formation et la supervision de l'utilisation des dispositifs d'auto-injection.
  • Fixer les rendez-vous directement avec les patients ou avec les soignants désignés.
  • Effectuer les visites au domicile du patient ou dans un autre lieu approuvé.
  • Assurer le suivi nécessaire des visites des patients.
  • Remplir les dossiers requis dans les délais impartis, à l'aide de notre système propriétaire automatisé.
  • Signaler tout événement indésirable éventuel dans les 24 heures.
  • Remplir les autres tâches requises pour le poste.


Qualifications et Expérience :

  • Permis d'infirmièr(e) valide au QC.
  • Certification valide en RCR.
  • Au moins deux ans d'expérience pratique en soins infirmiers après l'obtention du diplôme.
  • Capacité à travailler de façon autonome pour organiser, prioriser et planifier les visites des patients en fonction de leur disponibilité.
  • Excellentes aptitudes à la communication écrite et orale en anglais et en français.
  • Excellentes compétences en matière de documentation et souci du détail.
  • Excellentes compétences en matière de gestion du temps.
  • Excellentes compétences en matière de service à la clientèle dans les relations avec les patients, les professionnels de la santé et le personnel de l'industrie.
  • Le candidat doit disposer d'un bureau à domicile (ordinateur, connexion internet, téléphone portable).
  • Avoir un permis de conduire valide et posséder une voiture assurée.
 

Resumes are retained for a period of six (6) months. Should you wish that ALIO Health not retain your application, please specify in your cover letter.

ALIO Health is an equal opportunity employer. While we appreciate all applications received, only those considered for an interview will be acknowledged. No telephone calls, please.