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WORK AT ALIO HEALTH

We're innovating patient care

Alio Health is transforming the way home health care is delivered. We're looking for hard-working, passionate people to help us support patients through their treatment journey.

Our Mission

We're innovating the delivery of patient care

Over the next few years, the delivery of health care will undergo changes at a fundamental level. Patients are looking for greater flexibility and control over their own care. Alio Health specializes in the design and implementation of patient programs that support patients through their treatment journey.

It's an exciting time for this industry, and you can be part of it.

Our People

Alio Health empowers people to fulfill their personal and professional goals. We’ll give you everything you need to make it happen, and to pursue the things you care about. We're doing this by building a 100-year company on a foundation of incredible technology and compassion for whom we serve. We're just getting started.

If you are passionate about patient health and wellbeing and want a career that matters, have a look at our Available Positions.

The Alio Life

We've assembled an incredibly talented, diverse, and spirited team that impact the lives of people every day. Our employees enjoy access to the best tools available, an open and collaborative work environment, and end each day knowing that they've made a positive impact.

We offer great salaries, comprehensive benefits package, a work vs home balance, and more. But the real perk of working at Alio Health is being part of a community that values your work, encourages life-long learning, and fosters a transparent and supportive culture.

See Available Positions

Location

Alio Health main office is located in Ottawa. We also have a large network of HealthCare Professionals in cities across the country.

Roles

Find a role you're excited about? Apply today.

 
Current Opportunities
Job Title Description Code
Nurses (Casual) Nurse
Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. Working with our clients, we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient's experience. Specifically, we provide treatment instruction and support to our patients in their homes regarding their medication (injection or infusion). We are currently recruiting for experienced Nurses across Canada to provide this in-home support to our patients. This is a great casual/part-time opportunity to supplement your existing income. In this role, you will be able to schedule appointments with your patients as it fits yours and their schedules.
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Responsibilities:

  • Administer in-home infusions and injections, and provide educational training and supervision in the use of auto-injection and self-injection devices.
  • Schedule appointments directly with patients or with designated caregivers.
  • Complete visits at the patient's home or other approved location.
  • Provide any follow-up as needed for patient visits.
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position..


Qualifications and experience: 

  • Valid RN/RPN/LPN license in Canada.
  • Valid CPR certification.
  • Minimum 2 years of practical experience after graduation.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have access to internet.
  • Must have a valid driver’s license and must own an insured car.
Nurse Case Manager NCM
Alio Health Services is actively seeking a Nurse Case Manager in Edmundston, NB! This is a PT role. (2.5 days per week) We are looking for enthusiastic and energetic individuals to ensure all reimbursement cases are managed effectively on a day-to-day basis. The Nurse Case Managers will help ensure that patients are provided adequate funding for their treatments. This position deals with highly sensitive information, and we require an individual who will act in a diplomatic, discreet, and professional manner, and maintain patient confidentiality, as per our policy and legal requirements. If this sounds like the right position for you, then please apply online today!
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The Nurse Case Managers will help ensure that patients are provided adequate funding for their treatments. This position deals with highly sensitive information, and we require an individual who will act in a diplomatic, discreet, and professional manner, and maintain patient confidentiality, as per our policy and legal requirements.

Responsibilities:

  • Initiate and coordinate new reimbursement programs, and coordinate and follow-up on existing programs as per contract requirements with pharmaceutical clients in accordance with standard operating procedures (SOPs).
  • Communicate with clients to obtain consent and to gather pertinent information for providing reimbursement services.
  • Liaise with the required parties, act as a patient advocate, explore all options for funding of medications and/or services, determine coverage details and develop/maintain complete and accurate documentation required to facilitate a successful outcome of the reimbursement process.
  • Work with staff in the coordination of reimbursement services to facilitate medication dispensing, invoicing, payment schedules and loan programs.
  • Contact clients to confirm delivery of medications (including date, time and special instructions).
  • Ensure adherence to prescription retention strategies in order to maximize business opportunities for Alio Health.
  • Provide support to Program Managers where applicable. 

What you need to Qualify: 

  • University degree or equivalent working experience in the healthcare or insurance industry
  • Minimum 2-3 years of experience in reimbursement and working with Pharmaceutical clients. 
  • A team player with the desire to provide superior customer care.
  • Excellent communication skills, verbal and written.
  • Strong computer skills in a Windows environment using MS Office (Excel, Word)
  • Bilingual (French & English), considered an asset
Phlebotomists PH18-01
Alio is recruiting for Certified Phlebotomists across Canada! If you are a Phlebotomist with at least 2 years of experience, please apply today! Phlebotomists working with Alio will be responsible for retrieving specimens, completing edema assessments, and taking patients' blood pressure. This is a fantastic opportunity for part-time and casual work! This opportunity allows for you to choose your own hours and schedule appointments with your patients as it fits both yours and their schedules.
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Responsibilities:
  • Obtains blood specimens as outlined in each medical requisition.
  • Maintains specimen integrity by using aseptic technique, following Alio procedures.
  • Tracks collected specimens by initialling, dating, and noting times of collection.
  • Properly packages each specimen and ensures that every specimen is delivered to the laboratory on time
  • Completes edema assessments
  • Takes patients blood pressure

Requirements:

  • Must be a Certified Phlebotomist
  • Must have at least 2 years of experience in the field
  • Excellent patient service and communication skills
  • Must be organized and punctual
Personal Support Worker PSW
The Personal Support Worker (PSW) provides assistance to patients with daily activities in hospitals, nursing homes, or patients homes. Daily activities may include personal hygiene and grooming, feeding, transferring or positioning, light housekeeping and so on. PSWs should observe for changes in patients conditions and summon nursing staff where necessary. This is a casual/PT position with the possibility for FT hours.
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Accountabilities:

  • Provide assistance with hygiene and grooming, including: bathing, skincare, mouth care and hair care. 
  • Provide assistance with dressing and undressing. 
  • Provide support with toileting, utilizing bedpans, urinals, commodes, incontinent products, emptying and changing leg -bags, bowel routine. 
  • Provide assistance with use of personal aids such as dentures, hearing aids, and prosthesis. 
  • Provide assistance with transferring, positioning and ambulating through the use of mechanical aids and transferring devices.
  • Provide companionship and emotional support to clients. 
  • Provide home support functions to the client such as menu planning, meal preparation, assistance with feeding. 
  • Provide light housekeeping and laundry, as required. 
  • Observe and report to the case supervisor or the facility charge nurse any concerns or problems regarding the clients’ physical and mental status. 
  • Document client information regarding personal care and home management services, as required.

 

Qualifications: 

  • Must have a PSW certification from an accredited institution. 
  • English or French communication required, bilingualism is an asset. 
  • Must be able to work shifts (day, evening, night). 
  • Must have a current CPR certificate.
  • Must have a recent (within the last 1 year) police check for the vulnerable sector. 
  • Must have a negative TB test from within the last 1 year. 
  • Must have a mobile device and access to the internet. 
  • Strong communication skills. 
  • Ability to monitor patients for extended periods of time. 
  • Ability to respond swiftly.
  • Ability to work well with others. 
  • Must have a high degree of patience. 
  • Must be calm and respectful.
  • Must be proficient with technology 

 

Working Conditions and / or Job Requirements: 

  • Ability to travel to multiple sites, including hospitals, long term care facilities or patient homes. 
  • Requires mental stamina to stay awake at all times when with a patient. 
  • Ability to lift and carry items weighing up to 30 pounds.
Software Developer SD19-01
Alio Health is currently look for a Software Developer to join our dynamic team. We offer competitive salaries, health and dental benefits , savings options and promote a work-life balance.  The Software Developer will be tasked with various software development tasks including that of resolving issues and developing new features for applications actively developed at Alio Health Services.
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Accountabilities

  • Develop and maintain new and existing application programs using programming specifications, according to scheduled deadlines
  • Maintain and improve the functionality and performance of existing software
  • Write and test procedures from the program specifications
  • Provide design recommendations and technical solutions to meet business requirements and established operating standards
  • Write programming scripts to enhance functionality and/or performance of company applications as necessary
  • Software design and development tasks may include GUI, class libraries, web pages and integration and/or systems work
  • Clearly and regularly communicate with management, our operations team, technical support colleagues, as well as internal and external clients
  • Provide Application Support to the operations team by assisting in resolving issues that require programming skills
  • Fulfill other duties as required. 

 

Competencies:

  • Knowledge of the C#, HTML, JavaScript and SQL programming languages.
  • Excellent interpersonal, communication and problem solving skills
  • Excellent understand of:
    • Microsoft desktop and Server Operating Systems
    • Internet Information Services (IIS) and hosting web applications using IIS
  • Experience in development of Mobile Apps (iOS, Android) using Cordova, the Java programming language, Java Servlet Pages, as well as a working knowledge of Unix/Linux operating systems considered to be an asset
  • Ability to meet deadlines and provide a strong attention to detail
  • Understanding the implications of new information for both current and future problem solving and decision-making
  • Talking to others to convey information effectively
  • Basic knowledge of troubleshooting common issues with Microsoft Windows Server systems
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Analyzing needs and product requirements to create a design
  • Ability to efficiently follow direction

 

Qualifications:

  • A University or College degree in Computer Science or Computer / Electrical Engineering
  • Minimum of 2 years of practical, hands-on development experience in web-based applications
  • Works well within a team
  • Must be able to complete tasks in a timely manner
  • Dynamic problem-solver
  • Good communications skills and ability to follow direction
  • Excellent English and French communication skills: written, oral, and interpersonal
Bilingual Reimbursement Specialist RSS
Alio Health currently has opportunities for Bilingual Reimbursement Specialists. There are Full-Time opportunities available as well as an opening for an 18-month contract. The Reimbursement Specialist (RS) works directly with patients to secure private or public insurance reimbursement for identified drugs. The RS represents patients with private or public insurers in an effort to optimize drug coverage, and works collaboratively with our internal program support team to ensure optimal patient support throughout the program.
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Roles and Responsibilities:

  • Provide direct telephone assistance to patients requiring reimbursement support.
  • Participate in the completion of paperwork and follow-up on submissions regarding drug reimbursement/coverage through private or public insurers to optimize drug coverage.
  • Track and document all case information using our software system.
  • Effectively coordinate with clinics, insurers and clients, and creating and escalating case appeals to appropriate sources.
  • Provide patients with initial high-level product information at the time of enrollment.
  • Manage challenging patient situations with empathy and patience.
  • Ensure quality assurance with respect to all mandates related to the patient support program.


Qualifications:

  • English and French bilingualism (oral and written)
  • 1-year of experience working with patient support programs.
  • General understanding of private and public payer systems.
  • Ability to work in a cross-functional team.
  • Excellent computer skills.
  • Strong relationship management.
  • Discretion, maturity, flexibility, sound judgment.
  • Ability to manage deadlines.
  • Strong communication skills, both oral and written.
 
Registered Practical Nurse RPN - ON
We are currently looking for a casual Registered Practical Nurse with open availability for days and evenings in Ottawa.
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Key Responsibilities:

  • Must be available for evening shifts.
  • To ensure that residents receive care to meet their needs.
  • To monitor the well-being of those residents who are not requiring care.
  • Effectively uses the nursing process of assessing, planning, implementing and evaluating to provide high quality nursing care to the residents.
  • Participates as a member of the care team and provides support to the other members of the team.
  • To work alongside, monitor and supervise the members of the resident care team.
  • Consults with and delegates appropriate activities to the members of the care team providing resident care and provides effective supervision.
  • Is responsible for the safe administration and storage of medication
  • Maintains accurate charts for each resident.
  • Ensures a safe environment for the resident and/or his/her family.
  • Refers reports and records pertinent information related to the resident’s care to other Health Care Team Members.
  • Co-ordinates and/or carries out the action plan related to the prescribed care plan.
  • Communicates effectively with physicians, pharmacy and other professional care providers.
  • Collaborates with other members of the Care Team in the planning, provision and evaluation of services.
  • Ensures that care services delivered are in accordance with all pertinent legislative requirements (i.e.: the Retirement Homes Act, 2010), Company policies and industry best practices.
  • Is aware of employees and supervisor’s responsibilities and follows all health and safety policies and procedures;
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position..

 

Qualifications:

  • RPN registered with the College of Nurses.
  • Police Background Check for Vulnerable Sector
  • Valid CPR
  • TB test recent of one year 
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have access to internet.
  • Must have a valid driver’s license and must own an insured car.
Mental Health Expert MHE
Remote opportunity to work as part of a Mental Health Expert team, which will be responsible for reviewing documents and submissions made by claimants and by Correctional Service of Canada to inquire into and report to the Ontario Superior Court of Justice or to the Superior Court of Québec their findings and conclusions.
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Responsibilities:

  • Participating in any required orientation or training, including with respect to the Protocol, IT, and security requirements
  • Reviewing and evaluating
    • Claimants’ submissions
    • Claimant’s Correctional Service of Canada file documentation filed in the database
    • Correctional Service of Canada submissions
  • Determining whether the claimant is considered to have had a Serious Mental Illness diagnosis which was reported to Correctional Service Canada and impacted the claimant as described according to the class definition
  • Completing reports with findings and conclusions respecting the claimant’s eligibility and any other harm identified in the Damages Grid included in the Protocol
  • Cooperating with the Administrator as required to facilitate the exchange of information and the delivery of reports to the Court and the Administrator within ninety (90) days of receipt of a claim file, and other administrative matters, such as invoicing
  • Complying with all direction, guidance and requirements issued by the Lead Mental Health Expert consistent with duties and obligations for the oversight and monitoring of the assessment process
  • Provide own office space, supplies, and resources as required to carry out roles and responsibilities included in the Protocol.

 

Qualifications:

  • Must have current practicing registration (good standing) with the appropriate College/Association based on professional discipline and location:
    • A person licensed to practice medicine in any Canadian jurisdiction
    • A person licensed to practice clinical or forensic psychology in any Canadian jurisdiction
    • A person licensed as a registered nurse in any Canadian jurisdiction, with significant and recent experience in mental health; or
    • A person registered as a clinical social worker (Master of Social Work) in any Canadian jurisdiction.
  • Ability to interpret and analyse complex clinical information, provide an assessment from written data, and render authoritative decisions using professional knowledge and experience.
  • Must have specialized knowledge of psychopathology and mental and behavioral disorders, including aetiology and diagnostic processes (knowledge of DSM criteria and Serious Mental Illness), assessment of treatment needs and treatment modalities and medical prognosis.
  • Must have 2+ years of experience in the field of forensic health, correctional health, and/or the provision of psychiatric care.
  • Adjudication experience with medically based disability programs is an asset.
  • The work must be carried out from the Lead Manager/Expert’s place of business within Canada.
  • Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required
  • Bilingualism (French and English) is an asset.

 

Competencies:

  • Ability to work independently.
  • Excellent organizational skills.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Self-motivated and proactive.
  • Strong interpersonal and customer service skills to promote effective working relationships.
  • Strong decision-making skills.
  • Ability to maintain composure and function effectively under pressure.
Lead Mental Health Expert LMHE
Remote opportunity to lead a team of Mental Health Experts, which will be responsible for reviewing documents and submissions made by claimants and by Correctional Service of Canada to inquire into and report to the Ontario Superior Court of Justice or to the Superior Court of Québec their findings and conclusions. The Lead Mental Health Expert must be a Forensic Psychologist or a Medical Doctor and will participate in setup initiatives leading up to project launch, after which they will provide clinical oversight to the team of Mental Health Expert until completion of services.
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Responsibilities:

  • Collaborate with the Administrator to ensure that the assessment process and products are designed to ensure the efficient administration of the reporting of findings to the court
  • Oversee and monitor the assessment process of all claims.  In particular, the Lead Manager/Expert shall:
    • develop, install, and implement systems and procedures for processing, evaluating, and making recommendations to the court
    • develop and deliver training to the Manager/Experts regarding the assessment of claims, with a view to promoting fair, consistent, efficient, and timely decision-making
    • provide ongoing advice and guidance to the Manager/Experts regarding the review and evaluation of claims
    • perform regular quality control assessments of the Manager/Experts reports
    • keep or cause to be kept, accurate accounts of its activities, prepare such financial statements, reports, and records as are required by the Court
  • Supervise and guide a team of Manager/Experts responsible for the following:
    • Reviewing and evaluating:
      • Claimants’ submissions 
      • Claimants’ Correctional Service of Canada file documentation in Epic’s database
      • Correctional Service of Canada submissions
    • Determining whether the claimant is considered to have had a Serious Mental Illness diagnosis which was reported to Correctional Service Canada and impacted the claimant as described according to the class definition
    • Completing reports with their findings and conclusions respecting the claimant’s eligibility and any other harm identified in the Damages Grid included in the Protocol
    • Cooperating with the Administrator as required to facilitate the exchange of information and the delivery of reports to the Court and the Administrator within ninety (90) days of receipt of a claim file, and other administrative matters, such as invoicing
  • Provide own office space, supplies, and resources as required to carry out roles and responsibilities included in the Protocol.

 

Qualifications:

  • Must have current practicing registration (good standing) with the appropriate College/Association based on professional discipline and location:
    • A person licensed to practice medicine in any Canadian jurisdiction OR
    • A person licensed to practice clinical or forensic psychology in any Canadian jurisdiction
  • Ability to interpret and analyse complex clinical information, provide an assessment from written data, and render authoritative decisions using professional knowledge and experience.
  • Must have specialized knowledge of psychopathology and mental and behavioral disorders, including aetiology and diagnostic processes (knowledge of DSM criteria and Serious Mental Illness), assessment of treatment needs and treatment modalities and medical prognosis.
  • Must have 2+ years of experience in the field of forensic health, correctional health, and/or the provision of psychiatric care.
  • Adjudication experience with medically based disability programs is an asset.
  • The work must be carried out from the Lead Manager/Expert’s place of business within Canada.
  • Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required
  • Bilingualism (French and English) is an asset.

 

Competencies:

  • Ability to work independently.
  • Excellent organizational skills.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Self-motivated and proactive.
  • Strong interpersonal and customer service skills to promote effective working relationships.
  • Strong decision-making skills.
  • Ability to maintain composure and function effectively under pressure.
Nurse Care Coordinator - Europe CareCoordinator
The Nurse Care Coordinator (NCC) is a remote position in Europe and is an integral part of the Patient Support Program team, providing seamless service to patients that require medication administration support, and to their associated Health Care Providers. The CC is responsible for ensuring patient records are kept current by e-filing associated documentation, updating the electronic database records, and managing patient related activities by telephone, all conducted in accordance with training, standard operating procedures, and applicable regulatory requirements. The position requires substantial telephone interaction.
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Accountabilities:

  • Provide telephone support to patients following a call script.
  • Triage and process incoming faxes
  • Review incoming faxes to verify potential Adverse Events and Product Complaints
  • Report Adverse Events (AE) and Product Complaints
  • Register new patients into the database
  • Process patient reactivations into the database
  • Update patient information into the database
  • Send reports to physicians
  • Process orders for medical supplies and promotional materials
  • Verify invoices for accuracy and upload to external supplier for payment
  • Respond to questions concerning invoice submission and payments
  • Contact patients by telephone to facilitate booking of appointments with specialized clinics
  • Contact patients by telephone to remind patients of their appointments
  • Answer incoming calls from patients and healthcare providers
  • Prepare progress reports
  • Identify and implement (with Manager approval) Process Improvement initiatives which will result in increased efficiency, maximum productivity and

Competencies:

  • Call center experience is an asset
  • Demonstrates attention to detail
  • Superior time management and organizational skills
  • Respond to the customers (patients, healthcare professionals) needs by answering questions based on training documents, referring to the relevant resource and finding information
  • Strong interpersonal and customer service skills to promote effective working relationships with others
  • Flexibility - adapts schedule in times of heavy workload, with the ability to multitask
  • Ability to maintain composure and function effectively under pressure
  • Self-motivated and proactive
  • Team player with initiative to learn
  • Proficiency using common computerized information systems, including Microsoft Office
  • Ability to quickly adapt to different software
  • Able to work quickly and efficiently on the project relevant computer programs, thus properly interpreting the information exchanged with customers

 

Qualifications:

  • Must speak at least two of the following languages in addition to English: Dutch, Polish, Spanish, Hungarian, German
  • Mus have a valid nursing license 
  • High School, College or University. Equivalent work experience would be considered
  • Two years of call center experience or can demonstrate telephone and customer service skill
Occupational Therapist OT
Alio Health is currently recruiting experienced Occupational Therapists in Ontario to support our patients in a hospital setting in Kingston, ON! Accommodations and travel from the GTA will be fully covered. Support will be needed for approximately 6 months, with Occupational Therapists committing to a minimum of 2 week-long deployments. There will be flexible based on your schedule. The Occupational Therapist collaborates with physicians and other health care professionals and allied health professionals as part of a multidisciplinary team. The Occupational Therapist uses therapeutic techniques to improve, rehabilitate or maintain a patient’s ability to perform day-to-day activities.
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Responsibilities:

  •  Conduct physical and psychological assessments of patients.
  • Develop an appropriate treatment plan, including physical rehabilitation for patients based on assessments.
  • Advice on adaptive equipment that patients might need to assist with daily activities and provide relevant training to patients and caregivers on the use of such equipment.
  • Educate caregivers and family members on patient care.
  • Evaluate results and progress of treatment.
  • May be required to supervisor other health care professionals.
  • Fulfill other duties as required.

Qualifications and Experience: 

  • Must be registered with The Occupational Therapists of Ontario.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.

 

Registered Nurse - USA Contract RN - USA
Alio Health has an exciting opportunity for Canadian Registered Nurses (RN's) to live and work abroad in the United States! You will be a full-time employee supporting hospitals in Louisiana and Arizona. Alio will sponsoring a one-year visa. We will also be offering accommodations and competitive wages! No minimum experience required. The Registered Nurse, or RN, is responsible for working with other healthcare professionals to help treat patients with various injuries, illnesses or disabilities. Their duties include communicating with and interdisciplinary team about patient needs, administering IVs and medications to aid their patients’ health and using medical equipment to monitor patients’ vital signs.
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The duties of an RN may vary depending on the work environment, but may include:

  • Performing physical examinations and diagnostic tests
  • Collecting patient health history
  • Counseling and educating patients and their families on treatment plans
  • Administering medication, changing wound dressings and caring for other treatment options
  • Reading and interpreting patient information, making treatment decisions when appropriate
  • Consulting with supervisors and doctors to decide on the best treatment plan for patients
  • May be required to supervise licensed practical nurses and other staff
  • Fulfill other duties as needed.

 

 Qualifications and experience: 

  • Valid RN license.
  • Valid CPR certification.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have established home office (including computer, internet connection, mobile phone).
Nurse - Travel Nurse (Kingston, ON) Providence
Alio Health is currently recruiting experienced Nurses in Ontario to support our patients in a hospital setting in Kingston, ON! Accommodations and travel will be copensated. Support will be needed for approximately 6 months, with nurses committing to an approximate 1 week assignments at a time. (4 week commitment total) . The RN/RPN is responsible for working with other healthcare professionals to help treat patients with various injuries, illnesses or disabilities. Their duties include communicating with and interdisciplinary team about patient needs, administering IVs and medications to aid their patients’ health and using medical equipment to monitor patients’ vital signs.
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The duties of a nurse may vary depending on the work environment, but may include:

  • Performing physical examinations and diagnostic tests
  • Collecting patient health history
  • Counseling and educating patients and their families on treatment plans
  • Administering medication, changing wound dressings and caring for other treatment options
  • Reading and interpreting patient information, making treatment decisions when appropriate
  • Consulting with supervisors and doctors to decide on the best treatment plan for patients
  • May be required to supervise other staff
  • Fulfill other duties as needed.


Qualifications and experience: 

  • Valid RN or RPN license in ON.
  • Phlebotomy.
  • Valid CPR certification.
  • Minimum 2+ years of hands-on, post-graduation, nursing experience.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have established home office (including computer, internet connection, mobile phone).
  • Must have a valid driver’s license and must own an insured car.
Technical Writer TW
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The Technical Writer collaborates with the Software Development team, members of the Operations team, and Senior Management to develop technical and end-user documentation for Alio’s software.

 

Accountabilities

  • Prepare, review, revise and maintain technical documents specific to Alio’s software product
  • Analyze technical and product information from various sources to document new or changing product functionality
  • Write procedural and technical information for technical and non-technical users, including how to’s, tutorials, user guides and knowledge base content
  • Assist in planning, scheduling and tracking documentation work to meet product release dates and client deliverables
  • Maintain a library of application documentation, cataloging it for internal and/or external use
  • Create and maintain templates for written documentation, such as technical specifications, RFP response, etc.

Competencies:

  • Excellent writing, editing and communication skills
  • Excellent customer service skills
  • Strong time management skills
  • Strong understanding of business objectives
  • Strong analytical, problem solving and decision-making skills.

Qualifications:

  • Bachelor’s Degree in related field, such as Computer Science, English or Communications
  • Minimum of 5 years of experience in an IT development environment
  • Experience creating documentation for end users with different levels of technical skill and understanding
Customer Success Specialist CSS
Alio Health is currently look for a Customer Success Specialist to join our dynamic team! We offer competitive salaries, health and dental benefits , savings options and promote a work-life balance. The Customer Success Specialist will develop and maintain long-term business relationships with internal and external customers. Using a combination of interpersonal and technical skills, the Customer Success Specialist will identify and resolve customer queries pertaining to our products and will continue to improve relationships & obtain relevant feedback for continuous improvement and success.
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Accountabilities

  • Manage customer relationships, which includes onboarding of the product, implementation, training of the product, increasing adoption, ensuring retention and customer satisfaction.
  • Develop and maintain customer success strategies and best practices, as well as customer support content.
  • Communicate customer needs to internal team to ensure they have a thorough understanding of what is required.
  • Serve as primary contact for customer inquiries, maintain trust and rapport.
  • Consult customers on the product suite and review the customer journey to assist them in achieving their goals.
  • Facilitate interaction and workflow between project team members, including any third-party service providers to ensure timely deliverables.
  • Prepare and revise necessary documentation for customers.
  • Fulfil other duties as required. 

Accountabilities

  • Manage customer relationships, which includes onboarding of the product, implementation, training of the product, increasing adoption, ensuring retention and customer satisfaction.
  • Develop and maintain customer success strategies and best practices, as well as customer support content.
  • Communicate customer needs to internal team to ensure they have a thorough understanding of what is required.
  • Serve as primary contact for customer inquiries, maintain trust and rapport.
  • Consult customers on the product suite and review the customer journey to assist them in achieving their goals.
  • Facilitate interaction and workflow between project team members, including any third-party service providers to ensure timely deliverables.
  • Prepare and revise necessary documentation for customers.

Competencies:

  • Excellent writing, editing and communication skills
  • Excellent customer service skills
  • Strong time management skills
  • Strong understanding of business objectives
  • Strong analytical, problem solving and decision-making skills.

Qualifications:

  • Bachelor’s Degree 
  • 3 to 5 years of experience in communications, marketing, sales, account management or customer success
  • Knowledge of project managment tools.

 

 

 

 

 

Registered Nurse - IRCC RN-IRCC
Alio Health has an exciting opportunity for Registered Nurses to support an assessment clinic in Calgary, AB! This important initiative will include assessments of the physical, emotional and mental health of newcomers to Canada from various countries. In this role, you really have chance to make a difference and change lives for the better! Qualified Registered Nurses will typically support 7.5 hour shifts. There are shifts available 7 days a week. The clinics hours are from 9am to 9pm.
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Responsibilities:

·       Complete physical, emotional and mental health assessments, including taking vital signs and blood pressure

·       Complete required charting in a timely fashion

·       Address patient health concerns, including escalating to a physician as needed

·       Report any possible adverse events within 24 hours

·       Fulfill other duties as required for the position.

 

Qualifications and experience: 

·       Valid RN license in AB

·       Must be able to work independently to organize and prioritize 

·       Excellent documentation skills and attention to detail

·       Excellent time management skills

·       Excellent customer service skills in dealing with patients, health professionals and industry personnel.

 

Resumes are retained for a period of six (6) months. Should you wish that ALIO Health not retain your application, please specify in your cover letter.

ALIO Health is an equal opportunity employer. While we appreciate all applications received, only those considered for an interview will be acknowledged. No telephone calls, please.