Join Our Team

Change the world

WORK AT ALIO HEALTH

We're innovating patient care

Alio Health is transforming the way home health care is delivered. We're looking for hard-working, passionate people to help us support patients through their treatment journey.

Our Mission

We're innovating the delivery of patient care

Over the next few years, the delivery of health care will undergo changes at a fundamental level. Patients are looking for greater flexibility and control over their own care. Alio Health specializes in the design and implementation of patient programs that support patients through their treatment journey.

It's an exciting time for this industry, and you can be part of it.

Our People

Alio Health empowers people to fulfill their personal and professional goals. We’ll give you everything you need to make it happen, and to pursue the things you care about. We're doing this by building a 100-year company on a foundation of incredible technology and compassion for whom we serve. We're just getting started.

If you are passionate about patient health and wellbeing and want a career that matters, have a look at our Available Positions.

The Alio Life

We've assembled an incredibly talented, diverse, and spirited team that impact the lives of people every day. Our employees enjoy access to the best tools available, an open and collaborative work environment, and end each day knowing that they've made a positive impact.

We offer great salaries, comprehensive benefits package, a work vs home balance, and more. But the real perk of working at Alio Health is being part of a community that values your work, encourages life-long learning, and fosters a transparent and supportive culture.

See Available Positions

Location

Alio Health main office is located in Ottawa. We also have a large network of HealthCare Professionals in cities across the country.

Roles

Find a role you're excited about? Apply today.

 
Current Opportunities
Job Title Description Code
Nurses (Casual) Nurse
Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. Working with our clients, we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient's experience. Specifically, we provide treatment instruction and support to our patients in their homes regarding their medication (injection or infusion). We are currently recruiting for experienced injection Nurses across Canada to provide this in-home support to our patients. This is a great casual/part-time opportunity to supplement your existing income. In this role, you will be able to schedule appointments with your patients as it fits yours and their schedules.
DETAILS   APPLY

Responsibilities:

  • Administer in-home infusions and injections, and provide educational training and supervision in the use of auto-injection and self-injection devices.
  • Schedule appointments directly with patients or with designated caregivers.
  • Complete visits at the patient's home or other approved location.
  • Provide any follow-up as needed for patient visits.
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position..


Qualifications and experience: 

  • Valid RN license in Canada.
  • Valid CPR certification.
  • Minimum 2 years of practical experience after graduation.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have access to internet.
  • Must have a valid driver’s license and must own an insured car.
Intermediate and Senior Software Developers SD17-02
Alio Health Services is seeking four (4) experienced and talented full stack Software Developers, two (2) Intermediate and two (2) Senior. We require the four (4) Developers for a 6 month contract. We require the software developers to have experience in the development of software platforms by employing .NET, C#, JavaScript, JQuery, HTML and SQL programming/scripting languages. If you are interested in working with a dynamic team, having flexible hours, competitive salary and benefits, then please apply online today!
DETAILS   APPLY

The software developers must have experience in the development of software platforms by employing .NET, C#, JavaScript, JQuery, HTML and SQL programming/scripting languages. If you are interested in working with a dynamic team, having flexible hours, competitive salary and benefits, then please apply online today! 

Responsibilities:

  • Participate in development of software platform by employing .NET, C#, JavaScript, JQuery, HTML and SQL programming/scripting languages in order to assist in issue resolution or new features development.
  • Developing software using .NET programming/scripting languages, such as ASP.NET and C#.
  • Participate in the testing and validation process of various software platform by executing tasks such as code review, unit testing, regression and integration testing.
  • Perform entry level database maintenance tasks for Microsoft SQL Server database engine.
  • Interview end-users in order to collect user requirements for new features needed.
  • Participate in proposing and implementing designs which satisfy the user requirements.

What you need to Qualify:

  • Relevant experience, training or education in Computer Science.
  • A minimum of 5 years of experience in programming using ASP.NET and C# scripting languages.
  • A minimum of 5 years of experience in software development, ideally including development from concept to deployment.
  • Knowledge of ASP.NET, C#, HTML, JQuery, JavaScript and SQL programming languages.
  • Good knowledge of general Object Oriented software development patterns, techniques and good practices.
  • Experience working with Microsoft SQL Server database. 
  • Knowledge of mobile platform development in Andriod and IOS considered an asset.
  • Ability to perform tasks in a command line environment.
  • High level of attention to detail.
  • Understanding the implications of new information for both current and future problem solving and decision-making.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to analyze needs and product requirements to create a design.
  • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer.
  • Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen.
  • Must be flexible to work overtime hours when required, including weekends and evenings, to support operations or end user requirements.
Nurse Case Manager RS17
Alio Health Services is actively seeking multiple Nurse Case Managers in Ottawa, Montreal, Quebec City, Halifax, Calgary and Vancouver to join our dynamic team. We are looking for enthusiastic and energetic individuals to ensure all reimbursement cases are managed effectively on a day-to-day basis. The Nurse Case Managers will help ensure that patients are provided adequate funding for their treatments. This position deals with highly sensitive information, and we require an individual who will act in a diplomatic, discreet, and professional manner, and maintain patient confidentiality, as per our policy and legal requirements. If this sounds like the right position for you, then please apply online today!
DETAILS   APPLY

The Nurse Case Managers will help ensure that patients are provided adequate funding for their treatments. This position deals with highly sensitive information, and we require an individual who will act in a diplomatic, discreet, and professional manner, and maintain patient confidentiality, as per our policy and legal requirements.

Responsibilities:

  • Initiate and coordinate new reimbursement programs, and coordinate and follow-up on existing programs as per contract requirements with pharmaceutical clients in accordance with standard operating procedures (SOPs).
  • Communicate with clients to obtain consent and to gather pertinent information for providing reimbursement services.
  • Liaise with the required parties, act as a patient advocate, explore all options for funding of medications and/or services, determine coverage details and develop/maintain complete and accurate documentation required to facilitate a successful outcome of the reimbursement process.
  • Work with staff in the coordination of reimbursement services to facilitate medication dispensing, invoicing, payment schedules and loan programs.
  • Contact clients to confirm delivery of medications (including date, time and special instructions).
  • Ensure adherence to prescription retention strategies in order to maximize business opportunities for Alio Health.
  • Provide support to Program Managers where applicable. 

What you need to Qualify: 

  • University degree or equivalent working experience in the healthcare or insurance industry
  • Minimum 2-3 years of experience in reimbursement and working with Pharmaceutical clients. 
  • A team player with the desire to provide superior customer care.
  • Excellent communication skills, verbal and written.
  • Strong computer skills in a Windows environment using MS Office (Excel, Word)
  • Bilingual (French & English) is considered a large asset.
Phlebotomists PH18-01
Alio is recruiting for Certified Phlebotomists across Canada! If you are a Phlebotomist with at least 2 years of experience, please apply today! Phlebotomists working with Alio will be responsible for retrieving specimens, completing edema assessments, and taking patients' blood pressure. This is a fantastic opportunity for part-time and casual work! This opportunity allows for you to choose your own hours and schedule appointments with your patients as it fits both yours and their schedules.
DETAILS   APPLY
Responsibilities:
  • Obtains blood specimens as outlined in each medical requisition.
  • Maintains specimen integrity by using aseptic technique, following Alio procedures.
  • Tracks collected specimens by initialling, dating, and noting times of collection.
  • Properly packages each specimen and ensures that every specimen is delivered to the laboratory on time
  • Completes edema assessments
  • Takes patients blood pressure

Requirements:

  • Must be a Certified Phlebotomist
  • Must have at least 2 years of experience in the field
  • Excellent patient service and communication skills
  • Must be organized and punctual
Clinical Coordinator CC
Alio Health Services is focused on creating the best experiences for patients, caregivers and the health care industry as a whole. We've assembled an incredibly talented, diverse, and spirited team that impact the lives of people every day. Our employees enjoy access to the best tools available, an open and collaborative work environment, and end each day knowing that they've made a positive impact. We are currently recruiting for a Clinical Coordinator (CC) to join our team in Kanata, ON and Dorval, QC. The CC is an integral part of the Patient Support Program team, providing seamless service to patients that require medication administration support, and to their associated Health Care Providers. In this position, you will be able to build on your customer service and administrative skills, all while gaining great experience in the healthcare industry!
DETAILS   APPLY

Reporting to the VP, Operations, you will be responsible for:

  • Registering new patients into the database.
  • Processing patient re-activations into the database.
  • Updating patient information as required.
  • Sending reports to physicians.
  • Reviewing incoming faxes to verify potential Adverse Events and Product Complaints.
  • Verifying invoices for accuracy and submitting to suppliers for payment.
  • Contacting patients by telephone to schedule appointments.
  • Answering incoming calls from patients and healthcare providers in both English and French.
  • Communicating with healthcare providers via email in both English and French.


What you need to qualify:

  • Must be fluently bilingual (English and French).
  • Must be able to work quickly and efficiently.
  • Flexibility and adaptability.
  • Excellent interpersonal and customer service skills.
  • Strong computer skills (MS Office).
Patient Sitters PS19-01
We are currently recruiting for Patient Sitters to work on a casual basis in and around the Ottawa area. If you are compassionate, empathetic, and have excellent interpersonal skills, this is a great opportunity for you! This is a great opportunity work flexible hours around your existing schedule.
DETAILS   APPLY

In this role, you will be responsible for the following:

  • Accompanying and observing assigned patient at all times throughout your shift
  • Interacting with patient in an effort to provide them with comfort and reassurance
  • Notify the Charge Nurse if the patient is exhibiting any harmful behavior or are in distress

In order to quality for this role, you must have the following:

  • A current CPR certificate
  • A clear Vulnerable Sector Check completed within the last 12 months
  • A negative TB test completed within the last 12 months
  • Excellent communication skills in English and/or French
  •  
Personal Support Worker PSW
The Personal Support Worker (PSW) provides assistance to patients with daily activities in hospitals, nursing homes, or patients homes. Daily activities may include personal hygiene and grooming, feeding, transferring or positioning, light housekeeping and so on. PSWs should observe for changes in patients conditions and summon nursing staff where necessary. This is a casual/PT position with the possibility for FT hours.
DETAILS   APPLY

Accountabilities:

  • Provide assistance with hygiene and grooming, including: bathing, skincare, mouth care and hair care. 
  • Provide assistance with dressing and undressing. 
  • Provide support with toileting, utilizing bedpans, urinals, commodes, incontinent products, emptying and changing leg -bags, bowel routine. 
  • Provide assistance with use of personal aids such as dentures, hearing aids, and prosthesis. 
  • Provide assistance with transferring, positioning and ambulating through the use of mechanical aids and transferring devices.
  • Provide companionship and emotional support to clients. 
  • Provide home support functions to the client such as menu planning, meal preparation, assistance with feeding. 
  • Provide light housekeeping and laundry, as required. 
  • Observe and report to the case supervisor or the facility charge nurse any concerns or problems regarding the clients’ physical and mental status. 
  • Document client information regarding personal care and home management services, as required.

 

Qualifications: 

  • Must have a PSW certification from an accredited institution. 
  • English or French communication required, bilingualism is an asset. 
  • Must be able to work shifts (day, evening, night). 
  • Must have a current CPR certificate.
  • Must have a recent (within the last 1 year) police check for the vulnerable sector. 
  • Must have a negative TB test from within the last 1 year. 
  • Must have a mobile device and access to the internet. 
  • Strong communication skills. 
  • Ability to monitor patients for extended periods of time. 
  • Ability to respond swiftly.
  • Ability to work well with others. 
  • Must have a high degree of patience. 
  • Must be calm and respectful.
  • Must be proficient with technology 

 

Working Conditions and / or Job Requirements: 

  • Ability to travel to multiple sites, including hospitals, long term care facilities or patient homes. 
  • Requires mental stamina to stay awake at all times when with a patient. 
  • Ability to lift and carry items weighing up to 30 pounds.
Reimbursement Specialist RSS
Together, we are enhancing patient care to positively impact the lives of people everyday. We are currently recruiting a bilingual Reimbursement Specialist to join our teams in Kanata, Toronto, Montreal and Vancouver! If you are bilingual, have at least 1-year of experience working with patient support programs, and want to make a positive impact in patients lives, apply today! Alio offers competitive salaries and a great benefits plan to all employees! The Reimbursement Specialist (RS) works directly with patients to secure private or public insurance reimbursement for identified drugs. The RS represents patients with private or public insurers in an effort to optimize drug coverage, and works collaboratively with our internal program support team to ensure optimal patient support throughout the program.
DETAILS   APPLY

Roles and Responsibilities:

  • Provide direct telephone assistance to patients requiring reimbursement support.
  • Participate in the completion of paperwork and follow-up on submissions regarding drug reimbursement/coverage through private or public insurers to optimize drug coverage.
  • Track and document all case information using our software system.
  • Effectively coordinate with clinics, insurers and clients, and creating and escalating case appeals to appropriate sources.
  • Provide patients with initial high-level product information at the time of enrollment.
  • Manage challenging patient situations with empathy and patience.
  • Ensure quality assurance with respect to all mandates related to the patient support program.


Qualifications:

  • English and French bilingualism (oral and written).
  • 1-year of experience working with patient support programs.
  • General understanding of private and public payer systems.
  • Ability to work in a cross-functional team.
  • Excellent computer skills.
  • Strong relationship management.
  • Discretion, maturity, flexibility, sound judgment.
  • Ability to manage deadlines.
  • Strong communication skills, both oral and written.
 
HR Recruiter HR19-01
This is a great full-cycle recruitment opportunity with Alio Health! Under the direction of the Manager, Human Resources, the bilingual Recruiter will ensure that Alio attracts, hires and retains the best employees, all in effort to provide optimal care for our patients. The ideal candidate will have prior experience in recruitment or human resources, with knowledge of screening, interviewing, and hiring practices. If you have a passion for finding untapped talent, driving company growth, and helping individuals find promising careers, we want to hear from you.
DETAILS   APPLY

Roles and Responsibilities:
Under the direction of the Manager, Human Resources:

  • Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for each position, and design and implement a recruiting strategy accordingly
  • Develop and maintain job descriptions and job specifications
  • Keep current with job boards, social networks, and platforms to find talent
  • Prepare recruitment materials and post jobs to appropriate job boards and social media platforms
  • Source and screen candidates based on job requirements
  • Promote the organization's brand through regular communication with candidates 
  • Participate in conducting interviews 
  • Follow up on interview process status and update records in internal database
  • Assist with final offer negotiation
  • Participate in the on-boarding process of new employees to ensure successful integration to the company
  • Maintain a database of candidate records, including active and passive prospects, new and terminated employees, and other candidate relationships
  • Participate in other HR related tasks as required.

Qualifications:

  • College or University degree 
  • Minimum 1 year of experience in recruitment or human resources
  • Knowledge of screening, interviewing, and hiring practices
  • Minimum 3 years of customer service experience
  • Demonstrated proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint
  • Excellent interpersonal skills and ability to communicate effectively 
  • Must be fluently bilingual (English and French), both verbal and written
Program Manager PM
The Program Manager is responsible for developing long-term and trusting relationships with our clients. The Program Manager will be assigned to client accounts and will be the lead point of contact to ensure that all client needs are met. This role is key for developing business from our existing network, as well as actively seeking out new opportunities through relationship building.
DETAILS   APPLY

Roles and Responsibilities:

  • Develops a complete understanding of key account needs
  • Develops and maintains strong and long-lasting client relationships 
  • Resolves key client issues and complaints
  • Acts as primary point of contact between key clients and internal teams
  • Forecasts and tracks key account metrics, such as monthly operational metrics and quarterly & annual forecasts
  • Attends Business Review meetings relating to client accounts under management
  • Implements changes and improvements to client accounts, while properly balancing client priorities and internal capacity to implement change
  • Ensures timely and successful delivery of solutions according to client needs and objectives
  • Manages the deliverables of the team assigned to each client program
  • Participates in strategic planning to improve client results
  • Participates in the negotiation of contracts with client and establishes timeline of performance
  • Participates in the establishment and oversight of internal Program-related budgets with the company and external Program-related budgets with the client
  • Works with other departments dedicated to the same client account to ensure the highest quality of services and/or materials are being produced and all client needs met
  • Communicates effectively with stakeholders and provides updates on the progress of initiatives 
  • Meets all client needs and deliverables according to proposed timelines, while working within the client agreement and according to standard Alio policies and procedures
  • Analyzes client data to provide customer relationship management
  • Participates in business development initiatives, including client relationship management of both existing and new clients
  • Oversees operational staff, as required
  • Fulfill other duties, as required.

 

Qualifications:

  • Post-secondary education
  • Minimum 5 years of experience in sales, management or relevant experience
  • Previous experience in the pharmaceutical industry
  • Previous experience negotiating and closing agreements with clients
  • Previous management experience required
  • Bilingualism (EN and FR) 
  • Strong Interpersonal skills
  • Must be self-motivated and self-directed
  • Must have excellent communication skills
  • Must have the ability to multi-task and prioritize.
Case Manager CM
The Case Manager (CM) is responsible for managing all aspects of the reimbursement environment and program support for assigned physicians in a given geographical area. An expert in regional government payer policies and procedures, the CM supports the regional needs of the client and works directly with the in-house team to facilitate the enrollment, reimbursement and scheduling process to ensure patients have easy access to their prescribed therapy. The individual also assists the physicians in accessing the needs of each patient resulting in increased patient program enrollment and improved patient outcomes.
DETAILS   APPLY

Roles and Responsibilities:

• Customizes program elements to meet the needs of assigned prescribing physicians

• Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA;

• Proactively assesses programs and makes suggestions to enhance outcomes and quality of service;

• Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards. 

• Welcomes each patient to the program and captures required patient information;

• Provides therapy guidelines to patients and physicians;

• Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;

• Coordinates private and public coverage activity directly with insurers following program Standard Operating 
• Follow up with patient regarding the outcome of reimbursement navigation;

• Provide information and navigate patient through financial assistance;

• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager

• Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed; • Proactively provides assistance to resolve client issues with regards to assigned physicians;

• Attends scheduled Continuous Medical Education events and reports new activities;

• Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives;

• Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance;

• Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required; Other 
• Completes all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and as per required standards

 

 

Qualifications:
• Case management experience preferred;

• Experience and background in various therapeutic areas is an asset;

• Experience in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support is an asset;

• Background in business administration (pharmaceutical) sales and marketing an asset;

• Knowledge of private and public reimbursement structure, systems, and process is an asset;

• Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation is an asset;

• Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel;

• BCLS may be required depending on therapeutic area of program. 
• Available to travel within an assigned territory, some overnight travel may be required; 
• Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions; 
• Ability to lift and carry items weighing up to 30 pounds;
• Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen; 
• Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.

Patient Support Solution Specialist PSSS-20
An exciting full-time 6-month contract opportunity! In either a field or contact center based capacity, the bilingual Patient Support Solutions (PSS) Specialist acts as a single point of contact resource and responds to PSS program incoming calls and communications within quality standards and specifications for specific pre-established program end users (health care practitioners, patients, etc.). Performs outbound calling as it applies to specific PSS program requirements. The Patient Support Solutions Specialist delivers a seamless service and support to the pre-established list of end users of the STI Patient Support Solutions programs by leveraging an advanced ability to facilitate drug insurance navigation on behalf of patients according to patient’s province of residence.
DETAILS   APPLY

Accountabilities:

Service Delivery

  • Practices within the scope, process and policy frameworks of the program and the role defined for Patient Support Solutions according to the shared services service delivery model.
  • Provides adherence and compliance support to patients.
  • Works in collaboration with health care practitioners (HCPs) and reports to those HCPs on the status of patients as per specific program requirements
  • Retrieves and acts upon voice messages as per established policy.
  • Manages the call queue with colleagues in accordance with established policy.
  • Reports Adverse Drug Reactions or other safety findings within a 24-hour period or as per the manufacturer’s specifications.
  • Responsible for the provision, management and completion of reimbursement navigation and administrative services on behalf of patients with public and private payers, including management of special/prior authorizations
  • Identify the need for compassionate, bridging, and copay support according to program scope and make arrangements accordingly.
  • Act as an internal patient assistance program exceptional case reviewer and provide approval on behalf of pharmaceutical manufacturer clients for cases according to predetermined permissions and standards.
  • Direct communication with pharmaceutical manufacturers relating to exceptional cases beyond predetermined permissions and standards requiring support.
  • Complete administrative tasks for Shared Services clients including, but not limited to: manual claims adjudication, Print-on-Demand fulfilment, Adverse Event and copay reconciliation, fax management.

 

Service Excellence and Development

  • Respects quality standards and contributes to service excellence.
  • Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
  • Provides service in a manner that adheres to STI and STI client privacy policies.
  • Contributes to maintaining a healthy workplace.
  • Participates in and enhances unit function through team meeting attendance, effective team communication,
  • Participates in staff orientation and continuing education sessions as required.
  • Represents STI Technologies Limited in external activities as appropriate. 
  • Contributes to team development and maintains professional conduct at all times.
  • Embrace change and thrive on being part of the team’s success through communication, dedication and commitment to the company’s goals.

 

Competencies:

  • Excellent management skills.
  • Excellent written and communication skills.
  • Excellent documentation skills and attention to detail.
  • Excellent understanding of the business’s objectives.
  • Excellent analytical, problem solving and decision-making skills.

Qualifications:

  • University degree or equivalent experience providing support in the health care field or patient assistance, health insurance and/or drug reimbursement background.
  • Minimum of one year of relevant experience, with work experience in , patient assistance, specialty pharma or a call center. .
  • Fluently bilingual in French and English.
  • Knowledge of Canadian drug reimbursement landscape considered an asset
  • Knowledge of computer environments and basic computer programs (Excel, Word and Outlook).  
  • Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries; ability to manage ambiguity with a view to issue resolution
  • Ability to organize workflow, and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation.
  • Capacity to work in a team environment and support co-workers.
  • Ability to identify opportunities for personal, team and service improvement and recommend workable solutions.
  • Willingness to seek opportunities to advance professional development, such as volunteering for special projects or participating as a committee member.
  • Ability and willingness to work rotating shifts, 9am-9pm AST, Monday to Friday.
Information Systems Support/ HD Level 2 HD2
Responsible for providing first tier end-user computer support and assist with network administration tasks.
DETAILS   APPLY

Accountabilities

 

  • Help users in person and over the phone with various software and hardware problems.
  • Provide first level support with software and hardware issues for computer systems andtelephony systems.
  • Provide second level support by resolving issues forwarded from the first level.
  • Execute tasks of network administration and maintenance as required including:
  • Responsible for reviewing daily backup logs and exchanging backup tapes.
  • Responsible for executing the sending and retrieval of backup tapes from and to the off-site storage location on a pre-established schedule.
  • Create user accounts and security groups.
  • Grant/revoke network resource access on request.
  • Maintain asset inventory up to date.
  • Review server health logs regularly.
  • Troubleshoot first and second tier issues with the infrastructure.
  • Administer corporate printers.
  • Enter data into electronic data capture systems.
  • Responsible for entry level troubleshooting of Group Policies, DNS, DHCP, IIS, Apacheand Tomcat servers.
  • Participate in the Change Control and Computer Validation processes as a tester and bywriting various documentations.
  • Execute troubleshooting for Microsoft Office365 for end-users.
  • Perform basic troubleshooting for mobile connectivity (Android, iOS).
  • Forward troubleshooting issues to the next appropriate level of support.
  • Provide support for in-house, customized or off-the-shelf applications.
  • Execute other duties as required.

 

Competencies:

 

•5+ years of practical, hands-on support experience.

 

• Fluent in English and French

 

•Basic operation of Linux/Unix Systems including Mac OS X using both GUI and command lineutilities.

 

•Excellent interpersonal, communication and problem solving skills.

 

•Ability to maintain and troubleshoot Microsoft Windows operating systems, office andproductivity applications as well as computer hardware.

 

•Ability to perform basic administration tasks for Unix/Linux systems.

 

•Ability to provide help-desk support for mobile platforms (Android, iOS).

 

•Knowledge of telecommunications and networking technologies including VoIP and TCP/IP.

 

•Ability to troubleshoot problems effectively over the phone.

 

•Ability to troubleshoot advanced issues at the server infrastructure level.

 

•Ability to actively participate in day to day systems administration tasks.

 

•Ability to work independently and as a member of a team to meet schedules and timelines.

 

•Ability to establish and maintain cooperative and effective working relationships with other staff.

 

•Ability to exercise good judgment in determining work and problem resolution priorities.

 

 

 

Qualifications:

 

•A University or College degree in Computer Science or Computer / Electrical Engineering

 

•5+ years of practical, hands-on support experience

 

•Professional Certification Preferred

Clinical Trial Budget Specialist CTBS
The Clinical Trial Budget Specialist will lead the review, negotiation, and approval of clinical study budgets for all sites participating in global sponsored Clinical trials. Improve efficiency in study start up through the development of budget strategies that expedite the approval process. Prepare budget reports, present recommendations to management, and monitor for trends. As subject matter expert, guide stakeholders on budget development processes and procedures.
DETAILS   APPLY

Accountabilities:

 

  • Lead the development of trial and site-specific budget proposals based on global budget models.
  • Mange the review, negotiation, and approval of site-specific budgets in compliance with Fair Market Value, internal legal and accounting principles and ethical standards.
  • Work closely with the Clinical Study Manager in order to understand the clinical trial protocol and verify the budget accounts for all procedural and labor costs.
  • Improve efficiency and collaboration through the design and development of budget templates and procedures.
  • Reviews all budget amendments, strategic plans and performance measures
  • Assume responsibility for all applicable metrics tracking, including researching, analyzing and monitoring for trends
  • Maintain a database of site-specific negotiated budgets
  • Act as subject matter expert on budget process and procedure guiding staff as needed.
  • Work proactively to improve processes and establish refinements that reduce cycle time create savings and improve efficiency in the initiation of clinical trial sites.
  • Fulfill other duties as required.

 

Competencies:

 

  • Experienced professional negotiator with a passion for working with budgets
  • Experienced in evaluating and negotiating clinical study budgets with investigational sites.
  • Ability to explain budgeting and financial information in plain terms
  • Familiarity with forecasting methods and data analysis
  • Detail oriented, analytical, and able to meet aggressive deadlines
  • Familiarity with interpreting clinical study visit schedules and protocol/subject related procedures.
  • High energy, self-starter with the ability to work in a team environment, as well as independently
  • Highly collaborative, professional, and customer focused.
  • Excellent interpersonal, verbal and written communication skills, with the ability to influence others
  • Able to multitask and work effectively in a fast-paced environment with changing priorities
  • Maintains a positive, results orientated work environment.

 

Qualifications:

 

  • A minimum of a bachelor’s degree in appropriate scientific or business disciplines (finance, business administration, healthcare)
  • A minimum of three (3) years of experience and/or equivalent competencies in legal/ hospital or pharmaceutical industry/clinical research budget negotiation is required
  • Advanced knowledge of MS Excel (advanced formulas, pivot tables and charts)
  • Knowledge of budget and accounting best practices and regulations
  • Ability to understand medical procedural terminology and its application in building Canadian specific budgets based on global templates.
  • Bilingualism – Oral and Written (English and French)
  • Strong computer skills and database management is required
Patient Support Solutions Specialist PSSS-20
An exciting full-time permanent opportunity! In either a field or contact center based capacity, the bilingual Patient Support Solutions (PSS) Specialist acts as a single point of contact resource and responds to PSS program incoming calls and communications within quality standards and specifications for specific pre-established program end users (health care practitioners, patients, etc.). Performs outbound calling as it applies to specific PSS program requirements. The Patient Support Solutions Specialist delivers a seamless service and support to the pre-established list of end users of the STI Patient Support Solutions programs by leveraging an advanced ability to facilitate drug insurance navigation on behalf of patients according to patient’s province of residence.
DETAILS   APPLY

Accountabilities:

Service Delivery

  • Practices within the scope, process and policy frameworks of the program and the role defined for Patient Support Solutions according to the shared services service delivery model.
  • Provides adherence and compliance support to patients.
  • Works in collaboration with health care practitioners (HCPs) and reports to those HCPs on the status of patients as per specific program requirements
  • Retrieves and acts upon voice messages as per established policy.
  • Manages the call queue with colleagues in accordance with established policy.
  • Reports Adverse Drug Reactions or other safety findings within a 24-hour period or as per the manufacturer’s specifications.
  • Responsible for the provision, management and completion of reimbursement navigation and administrative services on behalf of patients with public and private payers, including management of special/prior authorizations
  • Identify the need for compassionate, bridging, and copay support according to program scope and make arrangements accordingly.
  • Act as an internal patient assistance program exceptional case reviewer and provide approval on behalf of pharmaceutical manufacturer clients for cases according to predetermined permissions and standards.
  • Direct communication with pharmaceutical manufacturers relating to exceptional cases beyond predetermined permissions and standards requiring support.
  • Complete administrative tasks for Shared Services clients including, but not limited to: manual claims adjudication, Print-on-Demand fulfilment, Adverse Event and copay reconciliation, fax management.

 

Service Excellence and Development

  • Respects quality standards and contributes to service excellence.
  • Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
  • Provides service in a manner that adheres to STI and STI client privacy policies.
  • Contributes to maintaining a healthy workplace.
  • Participates in and enhances unit function through team meeting attendance, effective team communication,
  • Participates in staff orientation and continuing education sessions as required.
  • Represents STI Technologies Limited in external activities as appropriate. 
  • Contributes to team development and maintains professional conduct at all times.
  • Embrace change and thrive on being part of the team’s success through communication, dedication and commitment to the company’s goals.

 

Competencies:

  • Excellent management skills.
  • Excellent written and communication skills.
  • Excellent documentation skills and attention to detail.
  • Excellent understanding of the business’s objectives.
  • Excellent analytical, problem solving and decision-making skills.

Qualifications:

  • University degree or equivalent experience providing support in the health care field or patient assistance, health insurance and/or drug reimbursement background.
  • Minimum of one year of relevant experience, with work experience in , patient assistance, specialty pharma or a call center. .
  • Fluently bilingual in French and English.
  • Knowledge of Canadian drug reimbursement landscape considered an asset
  • Knowledge of computer environments and basic computer programs (Excel, Word and Outlook).  
  • Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries; ability to manage ambiguity with a view to issue resolution
  • Ability to organize workflow, and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation.
  • Capacity to work in a team environment and support co-workers.
  • Ability to identify opportunities for personal, team and service improvement and recommend workable solutions.
  • Willingness to seek opportunities to advance professional development, such as volunteering for special projects or participating as a committee member.
  • Ability and willingness to work rotating shifts, 9am-9pm AST, Monday to Friday.

 

System Specialist SS-20
The Systems Specialist is an expert in all features and functions of Alio Heath’s proprietary HOME software system, and familiar with other systems used by Operations staff in conjunction with the HOME system, such as the phone and fax systems. The Systems Specialist will be the liaison between Operations and Information Services (IS) to ensure HOMETM system features and functionality requests are created, implemented, and communicated effectively to system developers and users. The Systems Specialist is responsible for developing and maintaining the electronic and paper (if applicable) user manuals and materials for the HOME system, in both English and French. The Systems Specialist must be able to convert technical development information and concepts into information suitable for system users. The system specialist will also be responsible with defining acceptance criteria and test cases for requirements originating with the operations department and coordinate execution of tests to
DETAILS   APPLY

Accountabilities:
• Liaise with the Information Systems team to obtain an in-depth understanding of the HOMETM system features and functionality and to keep up to date on any modifications made.
• Develop and maintain the HOMETM system handbook in both English and French
• Provide training to internal staff, field resources, partners, clients, and other personnel as applicable.
• Maintain subject matter expertise in HOMETM system and maintain knowledge on all new and upcoming technologies and provide support to production activities
• Provide ongoing training and operational technical support to personnel as modifications are made to the HOMETM system.
• Create training documents (i.e. PowerPoint presentations, handouts, tips & tricks sheets, etc.).
• Liaise with VP, Operations and Director, Information Systems to ensure programs are properly configured in HOMETM through validations and testing
• Excellent understanding of Alio’s homecare services offered and how best to manage these programs in HOMETM.
• Identify changes that could be made to the HOMETM system to improve day-to-day efficiencies.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Promotes the HOMETM system in all interactions with staff, field resources, partners, clients and any other personnel.
• Provide functional support to staff using the phone and fax systems, particularly if those systems integrate with the HOMETM system. Technical support for the phone and fax systems will usually be the responsibility of the Help Desk.
• Define acceptance criteria and develop test cases around requirements (user stories, bugs) for the HOME™ system.
• Execute and document test cases as part of the HOME™ continuous delivery process.
• Fulfill other duties as required.

Competencies:
• Excellent verbal and written communication skills in both English and French.
• Familiarity with quality control processes such as creating and executing test cases.
• Professional and engaging during presentations and/or training sessions.
• Comfortable presenting to small and large groups.
• Excellent attention to detail.
• Strong time management skills.
• Familiarity with Team Foundation Server (TFS) / Azure DevOps is considered an asset.
• Flexibility; adapts schedule to accommodate clients and partners.

Qualifications:
• Post-secondary education in Computer Science or Computer/Electrical Engineering
• Must be fluently bilingual.
• Experience in providing training and technical support

Software Quality and Support Specialist SQSS
The Software Quality and Support Specialist (SQSS) will be primarily responsible for designing, implementing, and executing automated tests to provide a high level of assurance that software developed at Alio Health Services Inc. (Alio Health) meets predetermined quality standards. The SQSS demonstrates expert understanding of software industry best practices in Software Quality Assurance, as well as the Software Development Life Cycle using Agile and other lean methodologies. The role will also be responsible with providing advanced support to system users and assist in troubleshooting and resolving issues. The SQSS will cultivate an intimate understanding of business processes and workflows, as well as of the overall features and functions of the software developed in support of those processes and workflows.
DETAILS   APPLY

Accountabilities.

  • Member of Agile Software Development team, responsible for the design, testing, architecture, and implementation of complete software solutions and applications under development.
  • Using current programming language and technologies, write software lines of code to include automated software test and evaluation tools, complete programming, and perform testing and debugging of applications under development.
  • Interact with users to define system requirements and/or necessary modifications.
  • Conduct root cause analysis and implement fixes and performance tuning.
  • Complete documentation and procedures for testing, installation and maintenance.
  • Develop and refine the acceptance criteria for user stories along with product owner and Agile Software Development team.
  • Execute test cases based on functional specifications for new products as well as change requests (defects, enhancements, new features functionality).
  • Create, maintain, and execute automated functional, regression, UI and stress/load testing of Software applications.
  • Document, troubleshoot and isolate problems encountered during testing.
  • Work with members of the application development, product management, and QA teams to ensure high-quality applications.
  • Contribute to the design and architecture of software products.
  • Work with varied Subject Matter Experts to identify, diagnose, and isolate bugs, issues, and new feature requests based on customer demonstrations and user acceptance testing.
  • Establish and maintain an intimate working knowledge of appropriate products.
  • Actively support the Operations team with software related issues and requests.
  • Fulfill other duties as required.

 

Qualifications:

·    Post-secondary education in Computer Science or Computer/Electrical Engineering

·    Experience with Object Oriented Programming (OOP) techniques.

·    Experience with the following:

    o   Microsoft .NET Framework and ASP.NET,

    o   C#,

    o   Unit Testing Frameworks (MSTest),

    o   Microsoft Test Manager (MTM),

    o   Software Performance / Load Testing Tools,

    o   Automated User Interface Testing Frameworks (i.e. Selenium)

    o   Familiarity with configuring, tuning, and maintaining Microsoft Windows Server and IIS (Internet Information Services).

    o   Familiarity with configuring, tuning, and maintaining Microsoft SQL Server;

·    Familiar with software testing fundamentals, Windows services, TCP/IP networking concepts, API's.

·    Experience in providing training and technical support

·    Excellent verbal and written communication skills.

·    Expertise with database testing. Demonstrated ability to write SQL queries and scripts using Transact-SQL (Microsoft SQL Server).

·    Expertise with development and testing in the Microsoft .Net architecture and toolset.

·    Ability to design, implement and execute automated coded tests (unit, integration, system and UI).

·    Experience with Agile Software Development methodologies (i.e. XP, SCRUM).

·    Excellent attention to detail.

·    Experience with Team Foundation Server (TFS) / Azure DevOps.

·    Strong time management skills.

·    Flexibility to adapt schedule to accommodate clients and partners.

 

Nurse - Madrid, Spain N-SP
We are currently recruiting for experienced Nurses to provide this support to our patients in Madrid, Spain.
DETAILS   APPLY

Primary Responsibilities & Duties:

  • The RN/RPN/LPN initiates and coordinates inter-professional team assessments and plans of care including the physical, spiritual and psycho-social needs of patients across the continuum of care. 
  • Delivers care and provides care coordination for an assigned group of patients in an ambulatory and/or inpatient setting. 
  • Plans, organizes and establishes priorities based on individual patient’s needs and scheduled activities and adjusts priorities and activities in response to unanticipated events. 
  • The ability to work independently in an autonomous and self-directed manner within RN/RPN/LPN scope of practice is required
  • Provides teaching and learning experiences for both patient and family. 
  • Coordinates family communication, family meetings, and conferences. 
  • Performs therapeutic measures as prescribed by members of the professional care team and as indicated by the nursing diagnosis. 
  • Maintains appropriate records of observation, nursing care administered and patient’s response. 
  • Communicates regularly with the inter-professional team members throughout the patient care experience. 
  • Acts as the key contact person for new inter-professional team members and an assigned group of patients. 
  • Provides for an environment which is conducive to the safety and well-being of patients, visitors and staff by practicing and promoting accident prevention; by being familiar with emergency procedures and regulations, by using skills, physical facilities, supplies, and equipment safely and appropriately; and by being alert to infection hazards and infection control procedures. 
  • Interprets nursing department and hospital policies to patients, families and visitors. 
  • Adheres to the worker responsibilities as set out in the Occupational Health & Safety Act, hospital safety policies and dept./unit established procedures at all times.
  •  Performs other duties as required


Basic Requirements

  • Certificate of registration from the College of Nurses  
  • Basic Cardiac Life Support (BCLS) Certification
  • CPR certificate, Level C/HCP – renewed within 1 year.
  • Police Check for Vulnerable Sector required.
  • Experience supporting clinical trials 
  • Excellent written and verbal communication skills in English and Spanish
  • Excellent documentation skills and attention to detail
  • Demonstrates knowledge of the nursing process and the ability to apply this process to the practice of nursing. 
  • Demonstrates the ability to work effectively as an active member of the health care team and to function effectively without supervision in emergency situations. 
  • Demonstrates a professional and respectful approach to patients, the public and colleagues. 
  • Must have a valid driver license and must own an insured car
  • Must be willing to travel to Madrid, Spain. 
  • Must be eligible to work in Spain.

 

Nurse - Warsaw, Poland N-POL
We are currently recruiting for experienced Nurses to provide support to our patients in Warsaw, Poland.
DETAILS   APPLY

Primary Responsibilities & Duties:

  • The RN/RPN/LPN initiates and coordinates inter-professional team assessments and plans of care including the physical, spiritual and psycho-social needs of patients across the continuum of care. 
  • Delivers care and provides care coordination for an assigned group of patients in an ambulatory and/or inpatient setting. 
  • Plans, organizes and establishes priorities based on individual patient’s needs and scheduled activities and adjusts priorities and activities in response to unanticipated events. 
  • The ability to work independently in an autonomous and self-directed manner within RN/RPN/LPN scope of practice is required
  • Provides teaching and learning experiences for both patient and family. 
  • Coordinates family communication, family meetings, and conferences. 
  • Performs therapeutic measures as prescribed by members of the professional care team and as indicated by the nursing diagnosis. 
  • Maintains appropriate records of observation, nursing care administered and patient’s response. 
  • Communicates regularly with the inter-professional team members throughout the patient care experience. 
  • Acts as the key contact person for new inter-professional team members and an assigned group of patients. 
  • Provides for an environment which is conducive to the safety and well-being of patients, visitors and staff by practicing and promoting accident prevention; by being familiar with emergency procedures and regulations, by using skills, physical facilities, supplies, and equipment safely and appropriately; and by being alert to infection hazards and infection control procedures. 
  • Interprets nursing department and hospital policies to patients, families and visitors. 
  • Adheres to the worker responsibilities as set out in the Occupational Health & Safety Act, hospital safety policies and dept./unit established procedures at all times.
  •  Performs other duties as required


Basic Requirements

  • Certificate of registration from the College of Nurses  
  • Basic Cardiac Life Support (BCLS) Certification
  • CPR certificate, Level C/HCP – renewed within 1 year.
  • Police Check for Vulnerable Sector required.
  • Experience supporting clinical trials 
  • Excellent written and verbal communication skills in English and Polish.
  • Excellent documentation skills and attention to detail
  • Demonstrates knowledge of the nursing process and the ability to apply this process to the practice of nursing. 
  • Demonstrates the ability to work effectively as an active member of the health care team and to function effectively without supervision in emergency situations. 
  • Demonstrates a professional and respectful approach to patients, the public and colleagues. 
  • Must have a valid driver license and must own an insured car
  • Must be willing to travel to Warsaw, Poland. 
  • Must be eligible to work in Poland.

 

About Alio Health Services
 

Focused on creating the best experiences for patients, caregivers and the health care industry as a whole.  Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. Working with our clients we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient's experience.Alio Health’s unique and proprietary PSP workflow automation software and systems ensures excellent quality control and provides significant operational cost efficiencies. This allows Alio to provide in-home services at about the same cost as in-clinic services, thus adding a superior service element to our Patient Support Programs.Together, we are enhancing patient care to positively impact the lives of people everyday. 

Nurse - Amsterdam, Netherlands N-AMS
We are currently recruiting for experienced Nurses to provide support to our patients in Amsterdam, Netherlands.
DETAILS   APPLY

Primary Responsibilities & Duties:

  • The RN/RPN/LPN initiates and coordinates inter-professional team assessments and plans of care including the physical, spiritual and psycho-social needs of patients across the continuum of care. 
  • Delivers care and provides care coordination for an assigned group of patients in an ambulatory and/or inpatient setting. 
  • Plans, organizes and establishes priorities based on individual patient’s needs and scheduled activities and adjusts priorities and activities in response to unanticipated events. 
  • The ability to work independently in an autonomous and self-directed manner within RN/RPN/LPN scope of practice is required
  • Provides teaching and learning experiences for both patient and family. 
  • Coordinates family communication, family meetings, and conferences. 
  • Performs therapeutic measures as prescribed by members of the professional care team and as indicated by the nursing diagnosis. 
  • Maintains appropriate records of observation, nursing care administered and patient’s response. 
  • Communicates regularly with the inter-professional team members throughout the patient care experience. 
  • Acts as the key contact person for new inter-professional team members and an assigned group of patients. 
  • Provides for an environment which is conducive to the safety and well-being of patients, visitors and staff by practicing and promoting accident prevention; by being familiar with emergency procedures and regulations, by using skills, physical facilities, supplies, and equipment safely and appropriately; and by being alert to infection hazards and infection control procedures. 
  • Interprets nursing department and hospital policies to patients, families and visitors. 
  • Adheres to the worker responsibilities as set out in the Occupational Health & Safety Act, hospital safety policies and dept./unit established procedures at all times.
  •  Performs other duties as required


Basic Requirements

  • Certificate of registration from the College of Nurses  
  • Basic Cardiac Life Support (BCLS) Certification
  • CPR certificate, Level C/HCP – renewed within 1 year.
  • Police Check for Vulnerable Sector required.
  • Experience supporting clinical trials 
  • Excellent written and verbal communication skills in English and Dutch.
  • Excellent documentation skills and attention to detail.
  • Demonstrates knowledge of the nursing process and the ability to apply this process to the practice of nursing. 
  • Demonstrates the ability to work effectively as an active member of the health care team and to function effectively without supervision in emergency situations. 
  • Demonstrates a professional and respectful approach to patients, the public and colleagues. 
  • Must have a valid driver license and must own an insured car
  • Must be willing to travel to Amsterdam, Netherlands. 
  • Must be eligible to work in Netherlands .

 

Nurse - Budapest, Hungary N-BUDA
We are currently recruiting for experienced Nurses to provide support to our patients in Budapest, Hungary.
DETAILS   APPLY

Primary Responsibilities & Duties:

  • The RN/RPN/LPN initiates and coordinates inter-professional team assessments and plans of care including the physical, spiritual and psycho-social needs of patients across the continuum of care. 
  • Delivers care and provides care coordination for an assigned group of patients in an ambulatory and/or inpatient setting. 
  • Plans, organizes and establishes priorities based on individual patient’s needs and scheduled activities and adjusts priorities and activities in response to unanticipated events. 
  • The ability to work independently in an autonomous and self-directed manner within RN/RPN/LPN scope of practice is required
  • Provides teaching and learning experiences for both patient and family. 
  • Coordinates family communication, family meetings, and conferences. 
  • Performs therapeutic measures as prescribed by members of the professional care team and as indicated by the nursing diagnosis. 
  • Maintains appropriate records of observation, nursing care administered and patient’s response. 
  • Communicates regularly with the inter-professional team members throughout the patient care experience. 
  • Acts as the key contact person for new inter-professional team members and an assigned group of patients. 
  • Provides for an environment which is conducive to the safety and well-being of patients, visitors and staff by practicing and promoting accident prevention; by being familiar with emergency procedures and regulations, by using skills, physical facilities, supplies, and equipment safely and appropriately; and by being alert to infection hazards and infection control procedures. 
  • Interprets nursing department and hospital policies to patients, families and visitors. 
  • Adheres to the worker responsibilities as set out in the Occupational Health & Safety Act, hospital safety policies and dept./unit established procedures at all times.
  •  Performs other duties as required


Basic Requirements

  • Certificate of registration from the College of Nurses  
  • Basic Cardiac Life Support (BCLS) Certification
  • CPR certificate, Level C/HCP – renewed within 1 year.
  • Police Check for Vulnerable Sector required.
  • Experience supporting clinical trials 
  • Excellent written and verbal communication skills in English and Hungarian
  • Excellent documentation skills and attention to detail
  • Demonstrates knowledge of the nursing process and the ability to apply this process to the practice of nursing. 
  • Demonstrates the ability to work effectively as an active member of the health care team and to function effectively without supervision in emergency situations. 
  • Demonstrates a professional and respectful approach to patients, the public and colleagues. 
  • Must have a valid driver license and must own an insured car
  • Must be willing to travel to Budapest, Hungary. 
  • Must be eligible to work in Hungary.

 

Nurse - Brussels, Belgium N-BRUS
We are currently recruiting for experienced Nurses to provide support to our patients in Brussels, Belgium.
DETAILS   APPLY

Primary Responsibilities & Duties:

  • The RN/RPN/LPN initiates and coordinates inter-professional team assessments and plans of care including the physical, spiritual and psycho-social needs of patients across the continuum of care. 
  • Delivers care and provides care coordination for an assigned group of patients in an ambulatory and/or inpatient setting. 
  • Plans, organizes and establishes priorities based on individual patient’s needs and scheduled activities and adjusts priorities and activities in response to unanticipated events. 
  • The ability to work independently in an autonomous and self-directed manner within RN/RPN/LPN scope of practice is required
  • Provides teaching and learning experiences for both patient and family. 
  • Coordinates family communication, family meetings, and conferences. 
  • Performs therapeutic measures as prescribed by members of the professional care team and as indicated by the nursing diagnosis. 
  • Maintains appropriate records of observation, nursing care administered and patient’s response. 
  • Communicates regularly with the inter-professional team members throughout the patient care experience. 
  • Acts as the key contact person for new inter-professional team members and an assigned group of patients. 
  • Provides for an environment which is conducive to the safety and well-being of patients, visitors and staff by practicing and promoting accident prevention; by being familiar with emergency procedures and regulations, by using skills, physical facilities, supplies, and equipment safely and appropriately; and by being alert to infection hazards and infection control procedures. 
  • Interprets nursing department and hospital policies to patients, families and visitors. 
  • Adheres to the worker responsibilities as set out in the Occupational Health & Safety Act, hospital safety policies and dept./unit established procedures at all times.
  •  Performs other duties as required


Basic Requirements

  • Certificate of registration from the College of Nurses  
  • Basic Cardiac Life Support (BCLS) Certification
  • CPR certificate, Level C/HCP – renewed within 1 year.
  • Police Check for Vulnerable Sector required.
  • Experience supporting clinical trials 
  • Excellent written and verbal communication skills in English, Dutch, French and German
  • Excellent documentation skills and attention to detail
  • Demonstrates knowledge of the nursing process and the ability to apply this process to the practice of nursing. 
  • Demonstrates the ability to work effectively as an active member of the health care team and to function effectively without supervision in emergency situations. 
  • Demonstrates a professional and respectful approach to patients, the public and colleagues. 
  • Must have a valid driver license and must own an insured car
  • Must be willing to travel to Brussels, Belgium. 
  • Must be eligible to work in Belgium.

 

Health Case Manager HCM
Exciting oppportunity in Ottawa and Montreal! The Bilingual Health Management Coach (HMC) acts as the primary point of contact in providing case management support to patients and HCPs for an identified Patient Support Program(s) (PSP). The HMC coordinates all aspects of the care of patients, including coordinating treatment administration (patient to nurse assignment, patient to clinic assignment), coordinating access to the PSP financial assistance program, completing progress calls and activities supportive of healthful behaviors, coordinating medication delivery, providing general support to both patients and HCPs, and coaching patients to a higher level of self-efficacy and disease management capability. The HMC works with patients, families, HCPs and all others in the patient’s circle of care in order to ensure an excellent patient experience.
DETAILS   APPLY

Accountabilities

·         Drive a high level of customer satisfaction and facilitate program activities by uncovering and addressing patient needs;

·         Develop and implement innovative solutions to facilitate safe and effective use of the identified pharmaceutical product, in accordance with current Product Monograph, policies and procedures;

·         Be the primary point of contact for the program among the health care community for PSP services and support;

·         Collaborate with other internal program associates to implement solutions (office based-approved, and field rep-implemented) that address HCPs and patient needs;

·         Manage patient follow-up calls to optimize adherence to treatment, healthful behavior changes and reinforce program offerings.  Provide clinical information to patients, caregivers and HCPs interested or registering patients in the program;

·         Collaborate with other program associates for optimal management of patients enrolled in the PSP;

·         Support access to treatment (drug coverage) efforts at various levels to increase customer satisfaction and facilitate patient access through collaboration with patients, Alio personnel, and customers;

·         Ensure quality assurance with respect to all mandates related to the patient support program, including Adverse Event reporting and health management centers;

·         Provide clinical review and expertise for training and educational documents for internal and external needs;

·         Ability to flexibly adapt to the communication channels per patient preferences: phone calls, emails, etc.

·         Provide direct telephone assistance to patients requiring reimbursement support on identified company brands;

·         Assist with the completion of paperwork and follow up on the submissions pertaining to drug reimbursement/coverage through private or public insurers to optimize drug coverage; Fulfil other duties as required.

 

Qualifications:

  • College or university degree;
  • English and French bilingualism;
  • Minimum 2 years of practical clinical experience as a health care professional;
  • Minimum 1 year of experience in drug reimbursement assistance navigation;
  • Experience in oncology and/or hematology is an asset
  • Strong familiarity, experience or certification in Motivational Interviewing is an asset
  • Experience in the pharmaceutical industry is an asset.
  • Must possess mobility to work in an office environment – home-based or otherwise -  and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions;
  • Ability to lift and carry items weighing up to 30 pounds;
  • Requires mental stamina to maintain attention to detail despite interruptions, emotional stamina to withstand the hematology/oncology setting,
  • Vision to read printed materials and a computer screen for extended periods;
  • Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.
Manager, Pharamcovigilance MPV
The Manager, Pharmacovigilance (PV) will act as the primary point of contact for health authorities and licensing partners, while overseeing all pharmacovigilance activities. This position is responsible for the timely collection, assessment and submission of adverse event (AE) reports related to the clinical or marketed drug products within the established time frames and in compliance with global regulatory requirements. In this role, the individual will serve as primary oversight for receipt and accurate entry of AEs within Alio Health’s database. The Manager, PV will be responsible for assisting the QA team with handling and managing case follow-up information, including the initial identification of missing data, requests for clarification of data and quality control (QC) processes. Responsible for creating and maintaining tracking spreadsheets and routinely provide metrics. Assist in supporting audits/inspections, including creation and maintenance of audit-ready training files.
DETAILS   APPLY

Accountabilities: 

• Responsible for operational oversight and decision making in matters relating to pharmacovigilance activities.

• Manage the visit review process for all Alio Health Patient Support Programs, ensuring timely review of all post-visit documentation for potential AEs.

• Monitor and manage the workflow for assigned projects to ensure all deadlines are met and compliant safety reporting in accordance with global regulatory requirements, Standard Operating Procedures (SOPs) and safety processing guidelines.

• Contribute to the performance management of Alio Health personnel  PV-related activities.

• Is thoroughly familiar with and follows all applicable Alio Health QDs and client SOPs.

• Prepare and participate in internal and external audits, and in regulatory inspections.

• Complete Corrective and Preventative Action (CAPA) plans.

• Liaise with the Quality Assurance Team to complete QC activities in support of PVrelated activities as needed.

• Attends functional group meetings on a regular basis. 

• Demonstrates good analytical and organization abilities, dedication to quality, and reliability in all work tasks. 

• Responds to client needs focusing on client satisfaction, and genuine commitment to teamwork.

• Fulfill other duties as required for the position

 

Qualifications: 

 

• Undergraduate or graduate degree in a related field, or related certification from an appropriately accredited institution. 

• Minimum of 5 year of experience in the pharmaceutical or health care organization industries working in quality assurance.

• Experience with Good Pharmacovigilance Practice (GVP) and pharmacovigilance reporting.

• Quality Management Systems, ISO 9001:2015 experience preferred.

• Understanding of research and development processes for pharmaceutical products and medical devices.

• Experience in customer service.

• Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required.

• Excellent communication skills and the ability to function well in a team-oriented environment.

• Excellent English and French communication skills (verbal and written).

Quality Control Associate QCA
The Quality Control (QC) Associate is responsible for performing QC checks to ensure all products and services meet and exceed Client expectations, as specified according to internal specifications and Client contractual agreements. The QC Associate works as part of the Quality Assurance Team, maintaining records of defective products and services, and ensuring that appropriate Corrective and Preventative Actions (CAPA) have been implemented. The QC Associate works closely with Alio Health’s Pharmacovigilance and Drug Safety Team to ensure all Adverse Events (AE) have been identified and reporting following global regulatory requirements, contractually agreed-to timelines and internal Standard Operating Procedures (SOP).
DETAILS   APPLY

Accountabilities

 

 • Perform QC checks to ensure products and services delivered meet the requirements outlined within the associated specification documents, SOPs and Client contractual agreements.

• Identify defective products and services and work with the Supervisor, Quality Assurance to implement appropriate Corrective and Preventative Actions (CAPA).

• Support process improvement and optimizations by leveraging functionality of Alio Health’s HOME system database.

• Assist in assessing compliance with applicable QDs and relevant regulatory requirements.

• Quality control of documents • Complete Source Data Verifications

• Generate reports, filing, follow up, and reconciliation of Adverse Events

• Complete Due Diligence requests from clients

• Complete Corrective and Preventative Action plans

• Self-motivated and proactive

• Good team player with initiative to learn and handle multiple assignments independently

• Ability to act as a liaison with vendors and other functional team members to meet project goals

• Ability to prioritize and manage multiple projects concurrently

• Excellent organizational skills and attention to detail

• Above average problem-solving skills

• Strong interpersonal and customer service skills to promote effective working relationships

• Ability to maintain composure and function effectively under pressure

• Strives to streamline and improve processes supporting operations and the business

• Ability to organize, create and present metrics
 • Fulfill other duties as required for the position 

 

Qualifications: 

 

• Undergraduate or graduate degree in a related field, or related certification from an appropriately accredited institution.

• Minimum of 1 year of experience in the pharmaceutical or health care organization industries working in quality assurance.

• Understanding of research and development processes for pharmaceutical products and medical devices.

• Experience in customer service
• Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required.

• Excellent English and French communication skills (verbal and written)

 

 

Technical Application Specialist TAS-20-10
Reporting to the Director of Information Systems, or as otherwise directed, the Technical Application Specialist will be the first point of contact for the end users for all technical issues and service requests related to the HOME™ System, will provide troubleshooting and technical support via phone, chat and email, will manage ticketing system, and will actively contribute to the development of the HOME™ System
DETAILS   APPLY

Accountabilities:  

  • Monitor the HOME™ ticketing system to ensure timely resolution of support issues.
  • Maintain IT application support technical documentation for the HOME™ System.
  • Escalate problems (when required) to the appropriately experienced software developer.
  • Evaluate documented resolutions and suggest ways to prevent future problems.
  • Conduct , collect and analyze data to prepare complex and customized reports and documents for internal and external clients.
  • Test fixes to ensure problem has been adequately resolved and report all findings and final resolutions.
  • Provide training to the end-users of the HOME™ system.
  • Participate in development of the software platform by employing the ASP.NET, C#, JavaScript, HTML and SQL programming/scripting languages to assist in issue resolution or new features development.
  • Participate in the testing and validation process of the platform by executing tasks such as code review, unit testing, regression, and integration testing.
  • Provide technical support with regards to pre-production and production systems running the application being developed using Microsoft .Net software stack.
  • Perform entry level database maintenance tasks for Microsoft SQL Server database engine.
  • Interview end-users in order to collect user requirements for new features needed.
  • Participate in proposing and implementing designs which satisfy the user requirements.
  • Help the development team to improve productivity and product quality by suggesting and guiding the implementation of tools, frameworks and libraries.
  • Perform other duties related to the role, as required

 

 

Knowledge/Skills/Abilities:

  • The Technical Application Specialist will have an excellent knowledge of Object-Oriented software development patterns, techniques and good practices.
  • Understand the implications of new information for both current and future problem solving and decision-making.
  • Knowledge of the C#, HTML, JavaScript, and SQL programming languages.
  • Basic knowledge of troubleshooting common issues with Microsoft Windows Server systems.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Exceptional customer service skills and the ability to present ideas in user-friendly language.
  • Be prompt, directed, reliable, self-motivated, and highly dependable.
  • Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.

    ·   Flexibility and self-learning ability, as well as the ability to teach others.

  • Empathy.
  • Ability to efficiently follow directions. 
  • A University or College degree in Computer Science or Computer / Electrical Engineering
  • 1 Year or more experience of working in the field.

 

Shipping Associate SA
The Shipping Associate will assist the Alio team in administrative functions related to Alio’s business operations. The Shipping Associate will report to the Supervisor, Procurement to process invoices, conduct inventory audits, assist with Medical Kit preparation, assist with shipping and receiving, perform data entry, and various other administrative tasks as required. The Shipping Associate my also support other Alio personnel as required.
DETAILS   APPLY

Accountabilities:

  • Data Entry tasks, such as entering inventory data after shipments in and out, entering in patient visit information to applicable fields, and various other data entry tasks as applicable
  • Ordering, inventory management, packaging, picking, shipping and tracking of medical supplies, including sourcing and invoicing
  • Process orders for medical supplies and promotional materials
  • Communicate with clients verbally and written
  • General office duties such as filing, copying, faxing, typing
  • Create spreadsheets/reports when needed
  • Outside errands as needed (Post Office/Fed Ex/Stapes/Kitchen Supplies, etc.)
  • Aid team members whenever required
  • Assist in creating program materials and presentations as required
  • Identify and implement (with Manager approval) process Improvement initiatives which will result in increased efficiency, maximum productivity
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Competencies:

  • Excellent verbal and written communication skills
  • Strong attention to detail and organization skills
  • High level of integrity in dealing with sensitive information
  • Ability to work independently and as a team member
  • Consistently follow procedures and protocols
  • Recognize priorities, work well under pressure, ability to meet deadlines
  • Proven computer skills using CRM Systems and Microsoft Office, Excel, Power Point, and Outlook
  • Demonstrated analytical, organizational and record keeping ability
  • Must be clear and friendly on telephone calls, courteous and helpful
  • Exercise good judgment, discretion and honesty
  • Strong interpersonal and customer service skills to promote effective working relationships with others
  • Team player with initiative to learn

 

Qualifications:

  • English and French bilingualism is an asset (oral and written)
  • High School, College or University.
  • Equivalent work experience would be considered
  • Professional Office environment experience considered an asset

 

Accounts Payable Coordinator FIN-APC
An exciting full-time opportunity to join a growing healthcare/pharmaceutical company! Reporting to the Controller, the Accounts Payable Coordinator is responsible for full-cycle accounts payable and accounts receivable duties. Under the supervision of the Controller, the Accounts Payable Coordinator is responsible for ensuring compliance with GAAP requirements as well as legislative and corporate policies for Alio Health and its affiliated companies.
DETAILS   APPLY

Accountabilities

  • Produce Full Cycle Accounts Payable including but not limited to:
    •  Code and enter vendor invoices, employee expense claims, and company credit card statements, after identifying and resolving any discrepancies and obtaining the necessary approvals for payment.
    • Extract, review and process Contractor payments from our Operations system
    •  Generate Weekly payments including cheques, wire, ACH, and bill payments
    •   Ensure that all vendors are paid in a timely manner
    •   Monitor the central e-mail box, print vendor invoices, and respond to vendor inquiries.
  • Maintain filing system
  • Assist with compliance audits/reviews
  • Assist with financial reporting and special accounting projects as required
  • Fulfill other duties as required.

Qualifications:

·    A minimum of three (3) years of experience in Accounts Payable

·    Strong English communication skills (verbal and written).

·    Excellent interpersonal skills – able to interact  effectively and professionally with co-workers, clients and partners.

·    Proficient in computer applications, including MS Office and accounting software

·    Excellent attention to detail with the ability to prioritize multiple tasks

·    Strong organizational skills

Executive Assistant EA
The Executive Assistant will assist the Alio team in administrative functions related to Alio’s business operations. The Executive Assistant will primarily work with the Operation Manager, Clinical Coordinators, Program Coordinators, and Program Managers to update patient records, process invoices, conduct inventory audits, review documents for quality control, assist with Medical Kit preparation, assist with shipping and receiving, perform data entry, and various other administrative tasks as required. The Executive Assistant my also support Finance personnel and the President as required.
DETAILS   APPLY

Accountabilities:

• Data Entry tasks, such as entering inventory data after shipments in and out, entering in patient visit information to applicable fields, and various other data entry tasks as applicable

• Review various documents for quality control 

• Ordering, inventory management, packaging, picking, shipping and tracking of medical supplies, including sourcing and invoicing

• Process orders for medical supplies and promotional materials

• Communicate with clients verbally and written

• General office duties such as filing, copying, faxing, typing

• Create spreadsheets/reports when needed

• Outside errands as needed (Post Office/Fed Ex/Stapes/Kitchen Supplies, etc.)

• Aid team members whenever required

• Prepare progress reports

• Assist in creating program materials and presentations as required

• Identify and implement (with Manager approval) process Improvement initiatives which will result in increased efficiency, maximum productivity

• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

 

 Competencies:

• Excellent verbal and written communication skills 

• High level of integrity in dealing with sensitive information

• Ability to work independently and as a team member

• Consistently follow procedures and protocols

• Recognize priorities, work well under pressure, ability to meet deadlines

• Proven computer skills using CRM Systems and Microsoft Office, Excel, Power Point, and Outlook

• Demonstrated analytical, organizational and record keeping ability

• Must be clear and friendly on telephone calls, courteous and helpful

• Exercise good judgment, discretion and honesty

• Respond to the customers (patients, healthcare professionals) needs by answering questions based on training documents, referring to the relevant resource and finding information

• Strong interpersonal and customer service skills to promote effective working relationships with others

• Team player with initiative to learn


 Qualifications:

• English and French bilingualism is an asset (oral and written)

• High School, College or University. 

• Equivalent work experience would be considered

• Professional Office environment experience considered an asset

 

Supervisor, Nurse Case Manager SNCM
The Supervisor, Nurse Case Manager will provide support and coordination to deliver programs to meet defined expectations, deadlines and requests. The Supervisor, Nurse Case Manager will work closely and collaboratively with Program Managers to drive achievement of all program key performance indicators. This is a key supportive role in various tasks including: reporting, research, training development, reimbursement, communication and various other tasks to ensure successful program delivery. Remote candidates will be considered.
DETAILS   APPLY

Accountabilities:

 

-Assists with reimbursement/medical problem solving and resolves escalated issues arising from operations while requiring coordination with other departments. 

-Works collaboratively with the Program Manager (PM) and client, Patient Support Programs to ensure program performance indicators are achieved. 

-Monitors, evaluates and reviews all pending files. 

-Managing clients either internal or external relationships with integrity and financial expertise. 

-Analysis of PSP reports to develop improvement plans.

-Coaching and development plans for the Nurse Case Managers

-Acts as the point of contact the Case Management Team and other operations staff regarding any questions and/or concerns. 

-Provide ongoing feedback, conduct annual performance evaluations for direct reports and implement performance improvement plans as necessary. 

-Develop PSP strategy, submissions, reports and other materials to support the value communication to decision makes based on clinical and economic data. 

-Act as a conduit to PM and Team Leads, PSP's and all reimbursement and program concerns. 

-Fulfill other duties as required. 

 

Qualifications:-

 

-Must have a university degree in relevant field. 

-Must be and RN or LPN

-Previous management experience required. 

-Knowledge of reimbursement services is required. 

-Must have experience working with pharmaceutical clients. 

-Bilingualism (English and French) is a strong assett. 

-Excellent management skills.

-Excellent written and communication skills. 

-Excellent documentation skills and attention to detail. 

-Excellent time management skills.

-Excellent understanding of the business objectives. 

-Excellent analytical, problem solving and decision making skills. 

-Excellent customer service skills in dealing with patients, health professionals and industry personnel. 

-Excellent presentation skills;

-Intermediate knowledge of Microsoft Word, Excel, PowerPoint an other office programs. 

Regional Nurse Lead RNS
The Regional Nurse Lead is responsible for providing supervision and clinical Oversight to Health Care Practitioners (HCP), including answering inquiries and troubleshooting issues, liaising with management teams regarding clinical nursing issues, and ensuring that HCPs has the appropriate equipment and supplies to fulfill their duties. The Regional Nurse Lead (RNL) ensures that patients are cared for in a manner that meets program requirements and deliverables and ensures that HCP services are delivered in compliance with federal and local regulations. Remote applicants will be considered.
DETAILS   APPLY

Accountabilities:

 

  • Work in collaboration with Manager, Nursing Services (MNS)
  • Continue to carry a patient case load. Working 60% in the filed and 40% supervisory role
  • Engage with HCPs to answer any inquiries and provide support when needed
  • Assist in delivering of program-specific training content and materials for both internal and external participants. These training materials may be delivered singularly or in combination through the ALIO Electronic Learning Management Systems (LMS)
  • Responsible for ensuring HCP adherence to and compliance with Alio and program workflows, enforcing corrective and disciplinary actions as outlined by your Functional Manager
  • Provide nursing expertise and clinical oversight when required
  • Prove HOME training and support HCP's
  • Ensure the HCP has equipment and supplies to carry out their duties
  • Generate reports and metrics for review and acting on the information in collaboration with MNS to ensure maximum operating efficiency and compliance with Key Performance indicators (KPI)
  • Able to work independently and be productive
  • Ability to work as a team member with other PTL
  • Ability to multitask, prioritize and manage multiple projects
  • Must be caring, empathetic and enjoy working with others
  • Ability to manage people and stressful situations in a calm and constructive manner
  • Ability to maintain composure and function effectively under pressure
  • Ability to objectively evaluate and resolve complaints in the best interest of the business and the patient
  • Thorough clinical knowledge of programs under management

 

Qualifications:

  • Valid Nursing License
  • College or Nursing Degree
  • Bilingualism preferred (English and French) Required for Quebec PNL
  • IV experience is preferred
  • Minimum of 5 years of experience
  • Previous supervisory experience preferred
  • Excellent Oral and written communication
  • Excellent Problem solving skills
  • Excellent time management skills
  • Excellent Customer Service skills
  • Excellent Documentation skills
  • Excellent attention to detail

 

 

Contracts Administrator CA
The Contracts Administrator (CA) provides oversight of all company contracts throughout their lifecycle, this includes participation in the drafting of contractual agreements, the selection & management of service providers and the maintenance on contracts past execution. The CA serves as the liaison between the company, our vendors, our clients, and our contractors. The CA acts as the main facilitator for contract negotiations, recommendations, record keeping, monitoring, change management, and more. Remote candidates will be considered.
DETAILS   APPLY

Accountabilities:

·    Work in collaboration with the Management Team to maintain company contracts.

·    Participate in the drafting of contractual agreements.

·    Present contractual agreements to receiving parties and facilitate the execution of those contracts in a timely manner, before work begins.

·    Create and maintain relationships with suppliers and customers.

·    Maintaining correspondence and documentation related to contracts.

·    Communicate and present information to stakeholders regarding contracts

·    Monitor contracts to ensure renewal of contracts is timely.

·    Problem-solving contract-related issues.

·    Fulfill other duties as required.

 

Competencies:

  • Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic Spreadsheets is essential
  • Self-motivated and proactive
  • Able to work independently and be productive
  • Ability to work as a team member
  • Ability to multitask, prioritize and manage multiple projects
  • Excellent oral and written communication skills
  • Excellent organizational Skills
  • Excellent problem-solving skills
  • Excellent customer service skills
  • Excellent time management skills
  • Excellent documentation skills

·       Excellent attention to details

 

Qualifications:

  • English and French bilingualism is an asset (oral and written)
  • College or University.
  • Professional Office environment experience considered an asset
  • 2 years or more related experience
  • Detail oriented and works with a high degree of accuracy
  • Highly organized and flexible 
  • Ability to multitask and meet changing deadlines. 
  • Must be self-directed and able to complete projects with limited supervision

 

 

 

Resumes are retained for a period of six (6) months. Should you wish that ALIO Health not retain your application, please specify in your cover letter.

ALIO Health is an equal opportunity employer. While we appreciate all applications received, only those considered for an interview will be acknowledged. No telephone calls, please.