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Change the world

WORK AT ALIO HEALTH

We're innovating patient care

Alio Health is transforming the way home health care is delivered. We're looking for hard-working, passionate people to help us support patients through their treatment journey.

Our Mission

We're innovating the delivery of patient care

Over the next few years, the delivery of health care will undergo changes at a fundamental level. Patients are looking for greater flexibility and control over their own care. Alio Health specializes in the design and implementation of patient programs that support patients through their treatment journey.

It's an exciting time for this industry, and you can be part of it.

Our People

Alio Health empowers people to fulfill their personal and professional goals. We’ll give you everything you need to make it happen, and to pursue the things you care about. We're doing this by building a 100-year company on a foundation of incredible technology and compassion for whom we serve. We're just getting started.

If you are passionate about patient health and wellbeing and want a career that matters, have a look at our Available Positions.

The Alio Life

We've assembled an incredibly talented, diverse, and spirited team that impact the lives of people every day. Our employees enjoy access to the best tools available, an open and collaborative work environment, and end each day knowing that they've made a positive impact.

We offer great salaries, comprehensive benefits package, a work vs home balance, and more. But the real perk of working at Alio Health is being part of a community that values your work, encourages life-long learning, and fosters a transparent and supportive culture.

See Available Positions

Location

Alio Health main office is located in Ottawa. We also have a large network of HealthCare Professionals in cities across the country.

Roles

Find a role you're excited about? Apply today.

 
Current Opportunities
Job Title Description Code
Nurses (Casual) Nurse
Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. Working with our clients, we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient's experience. Specifically, we provide treatment instruction and support to our patients in their homes regarding their medication (injection or infusion). We are currently recruiting for experienced Nurses across Canada to provide this in-home support to our patients. This is a great casual/part-time opportunity to supplement your existing income. In this role, you will be able to schedule appointments with your patients as it fits yours and their schedules.
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Responsibilities:

  • Administer in-home infusions and injections, and provide educational training and supervision in the use of auto-injection and self-injection devices.
  • Schedule appointments directly with patients or with designated caregivers.
  • Complete visits at the patient's home or other approved location.
  • Provide any follow-up as needed for patient visits.
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position..


Qualifications and experience: 

  • Valid RN/RPN/LPN license in Canada.
  • Valid CPR certification.
  • Minimum 2 years of practical experience after graduation.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have access to internet.
  • Must have a valid driver’s license and must own an insured car.
Phlebotomists PH18-01
Alio is recruiting for Certified Phlebotomists across Canada! If you are a Phlebotomist with at least 2 years of experience, please apply today! Phlebotomists working with Alio will be responsible for retrieving specimens, completing edema assessments, and taking patients' blood pressure. This is a fantastic opportunity for part-time and casual work! This opportunity allows for you to choose your own hours and schedule appointments with your patients as it fits both yours and their schedules.
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Responsibilities:
  • Obtains blood specimens as outlined in each medical requisition.
  • Maintains specimen integrity by using aseptic technique, following Alio procedures.
  • Tracks collected specimens by initialling, dating, and noting times of collection.
  • Properly packages each specimen and ensures that every specimen is delivered to the laboratory on time
  • Completes edema assessments
  • Takes patients blood pressure

Requirements:

  • Must be a Certified Phlebotomist
  • Must have at least 2 years of experience in the field
  • Excellent patient service and communication skills
  • Must be organized and punctual
Personal Support Worker PSW
The Personal Support Worker (PSW) provides assistance to patients with daily activities in hospitals, nursing homes, or patients homes. Daily activities may include personal hygiene and grooming, feeding, transferring or positioning, light housekeeping and so on. PSWs should observe for changes in patients conditions and summon nursing staff where necessary. This is a casual/PT position with the possibility for FT hours.
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Accountabilities:

  • Provide assistance with hygiene and grooming, including: bathing, skincare, mouth care and hair care. 
  • Provide assistance with dressing and undressing. 
  • Provide support with toileting, utilizing bedpans, urinals, commodes, incontinent products, emptying and changing leg -bags, bowel routine. 
  • Provide assistance with use of personal aids such as dentures, hearing aids, and prosthesis. 
  • Provide assistance with transferring, positioning and ambulating through the use of mechanical aids and transferring devices.
  • Provide companionship and emotional support to clients. 
  • Provide home support functions to the client such as menu planning, meal preparation, assistance with feeding. 
  • Provide light housekeeping and laundry, as required. 
  • Observe and report to the case supervisor or the facility charge nurse any concerns or problems regarding the clients’ physical and mental status. 
  • Document client information regarding personal care and home management services, as required.

 

Qualifications: 

  • Must have a PSW certification from an accredited institution. 
  • English or French communication required, bilingualism is an asset. 
  • Must be able to work shifts (day, evening, night). 
  • Must have a current CPR certificate.
  • Must have a recent (within the last 1 year) police check for the vulnerable sector. 
  • Must have a negative TB test from within the last 1 year. 
  • Must have a mobile device and access to the internet. 
  • Strong communication skills. 
  • Ability to monitor patients for extended periods of time. 
  • Ability to respond swiftly.
  • Ability to work well with others. 
  • Must have a high degree of patience. 
  • Must be calm and respectful.
  • Must be proficient with technology 

 

Working Conditions and / or Job Requirements: 

  • Ability to travel to multiple sites, including hospitals, long term care facilities or patient homes. 
  • Requires mental stamina to stay awake at all times when with a patient. 
  • Ability to lift and carry items weighing up to 30 pounds.
Software Developer SD19-01
Alio Health is currently look for a Software Developer to join our dynamic team. We offer competitive salaries, health and dental benefits , savings options and promote a work-life balance.  The Software Developer will be tasked with various software development tasks including that of resolving issues and developing new features for applications actively developed at Alio Health Services.
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Accountabilities

  • Develop and maintain new and existing application programs using programming specifications, according to scheduled deadlines
  • Maintain and improve the functionality and performance of existing software
  • Write and test procedures from the program specifications
  • Provide design recommendations and technical solutions to meet business requirements and established operating standards
  • Write programming scripts to enhance functionality and/or performance of company applications as necessary
  • Software design and development tasks may include GUI, class libraries, web pages and integration and/or systems work
  • Clearly and regularly communicate with management, our operations team, technical support colleagues, as well as internal and external clients
  • Provide Application Support to the operations team by assisting in resolving issues that require programming skills
  • Fulfill other duties as required. 

 

Competencies:

  • Knowledge of the C#, HTML, JavaScript and SQL programming languages.
  • Excellent interpersonal, communication and problem solving skills
  • Excellent understand of:
    • Microsoft desktop and Server Operating Systems
    • Internet Information Services (IIS) and hosting web applications using IIS
  • Experience in development of Mobile Apps (iOS, Android) using Cordova, the Java programming language, Java Servlet Pages, as well as a working knowledge of Unix/Linux operating systems considered to be an asset
  • Ability to meet deadlines and provide a strong attention to detail
  • Understanding the implications of new information for both current and future problem solving and decision-making
  • Talking to others to convey information effectively
  • Basic knowledge of troubleshooting common issues with Microsoft Windows Server systems
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Analyzing needs and product requirements to create a design
  • Ability to efficiently follow direction

 

Qualifications:

  • A University or College degree in Computer Science or Computer / Electrical Engineering
  • Minimum of 2 years of practical, hands-on development experience in web-based applications
  • Works well within a team
  • Must be able to complete tasks in a timely manner
  • Dynamic problem-solver
  • Good communications skills and ability to follow direction
  • Excellent English and French communication skills: written, oral, and interpersonal
Bilingual Reimbursement Specialist RSS
Alio Health currently has opportunities for Bilingual Reimbursement Specialists. There are Full-Time opportunities available as well as an opening for an 18-month contract. The Reimbursement Specialist (RS) works directly with patients to secure private or public insurance reimbursement for identified drugs. The RS represents patients with private or public insurers in an effort to optimize drug coverage, and works collaboratively with our internal program support team to ensure optimal patient support throughout the program.
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Roles and Responsibilities:

  • Provide direct telephone assistance to patients requiring reimbursement support.
  • Participate in the completion of paperwork and follow-up on submissions regarding drug reimbursement/coverage through private or public insurers to optimize drug coverage.
  • Track and document all case information using our software system.
  • Effectively coordinate with clinics, insurers and clients, and creating and escalating case appeals to appropriate sources.
  • Provide patients with initial high-level product information at the time of enrollment.
  • Manage challenging patient situations with empathy and patience.
  • Ensure quality assurance with respect to all mandates related to the patient support program.


Qualifications:

  • English and French bilingualism (oral and written)
  • 1-year of experience working with patient support programs.
  • General understanding of private and public payer systems.
  • Ability to work in a cross-functional team.
  • Excellent computer skills.
  • Strong relationship management.
  • Discretion, maturity, flexibility, sound judgment.
  • Ability to manage deadlines.
  • Strong communication skills, both oral and written.
 
Accounts Payable Specialist FIN-APC
An exciting full-time opportunity to join a growing healthcare/pharmaceutical company! Reporting to the Controller, the Accounts Payable Coordinator is responsible for full-cycle accounts payable and accounts receivable duties. Under the supervision of the Controller, the Accounts Payable Coordinator is responsible for ensuring compliance with GAAP requirements as well as legislative and corporate policies for Alio Health and its affiliated companies.
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Accountabilities

  • Review AP payment documents (includes vendor invoices, credit card charges and employee expenses)
  • Extract, review, and process Partner and Contractor payments from our in-house CRM
  • Accurate and timely processing of supplier invoices, credit card charges, employee expenses, and contractor payments.
  • Manages the weekly pay cycle for regular AP, as well as the bi-weekly and monthly Contractor payments.
  • Reconcile vendor accounts, as needed
  • Provide a high level of customer service to ensure suppliers’ experience
  • Serve as the primary point of contact for internal stakeholders, as well as suppliers, regarding invoice processing and payment inquiries.
  • Identify problems and discrepancies from vendor correspondence, internal inquiries or based on system reports (e.g., vendor history, replacement and/or re-issuance of lost or incorrect cheques)
  • Investigate the root cause of any issues, prioritize, and follow up with other stakeholders as needed to resolve issues
  • Monitor the central e-mail box, print vendor invoices, and respond to vendor inquiries
  • Maintain all vendor filing systems – paper and digital
  • Responsible for managing the month-end accruals relating to Accounts Payable
  • Assist with compliance audits/reviews
  • Assist with financial reporting and special accounting projects as required
  • Fulfill other duties as required.

Competencies:

  • Excellent interpersonal skills – able to interact effectively and professionally with co-workers, clients, and partners
  • Proficient in computer applications including MS Office and accounting software
  • Knowledge of SAP would be an asset
  • Excellent attention to detail with the ability to prioritize multiple tasks
  • Strong organizational skills
  • Ability to work independently and with minimal supervision.

Qualifications:

  • A minimum of three (3) years of experience in Accounts Payable. 
  • Strong English communication skills (written and verbal)
Mental Health Expert MHE
Remote opportunity to work as part of a Mental Health Expert team, which will be responsible for reviewing documents and submissions made by claimants and by Correctional Service of Canada to inquire into and report to the Ontario Superior Court of Justice or to the Superior Court of Québec their findings and conclusions.
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Responsibilities:

  • Participating in any required orientation or training, including with respect to the Protocol, IT, and security requirements
  • Reviewing and evaluating
    • Claimants’ submissions
    • Claimant’s Correctional Service of Canada file documentation filed in the database
    • Correctional Service of Canada submissions
  • Determining whether the claimant is considered to have had a Serious Mental Illness diagnosis which was reported to Correctional Service Canada and impacted the claimant as described according to the class definition
  • Completing reports with findings and conclusions respecting the claimant’s eligibility and any other harm identified in the Damages Grid included in the Protocol
  • Cooperating with the Administrator as required to facilitate the exchange of information and the delivery of reports to the Court and the Administrator within ninety (90) days of receipt of a claim file, and other administrative matters, such as invoicing
  • Complying with all direction, guidance and requirements issued by the Lead Mental Health Expert consistent with duties and obligations for the oversight and monitoring of the assessment process
  • Provide own office space, supplies, and resources as required to carry out roles and responsibilities included in the Protocol.

 

Qualifications:

  • Must have current practicing registration (good standing) with the appropriate College/Association based on professional discipline and location:
    • A person licensed to practice medicine in any Canadian jurisdiction
    • A person licensed to practice clinical or forensic psychology in any Canadian jurisdiction
    • A person licensed as a registered nurse in any Canadian jurisdiction, with significant and recent experience in mental health; or
    • A person registered as a clinical social worker (Master of Social Work) in any Canadian jurisdiction.
  • Ability to interpret and analyse complex clinical information, provide an assessment from written data, and render authoritative decisions using professional knowledge and experience.
  • Must have specialized knowledge of psychopathology and mental and behavioral disorders, including aetiology and diagnostic processes (knowledge of DSM criteria and Serious Mental Illness), assessment of treatment needs and treatment modalities and medical prognosis.
  • Must have 2+ years of experience in the field of forensic health, correctional health, and/or the provision of psychiatric care.
  • Adjudication experience with medically based disability programs is an asset.
  • The work must be carried out from the Lead Manager/Expert’s place of business within Canada.
  • Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required
  • Bilingualism (French and English) is an asset.

 

Competencies:

  • Ability to work independently.
  • Excellent organizational skills.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Self-motivated and proactive.
  • Strong interpersonal and customer service skills to promote effective working relationships.
  • Strong decision-making skills.
  • Ability to maintain composure and function effectively under pressure.
Lead Mental Health Expert LMHE
Remote opportunity to lead a team of Mental Health Experts, which will be responsible for reviewing documents and submissions made by claimants and by Correctional Service of Canada to inquire into and report to the Ontario Superior Court of Justice or to the Superior Court of Québec their findings and conclusions. The Lead Mental Health Expert must be a Forensic Psychologist or a Medical Doctor and will participate in setup initiatives leading up to project launch, after which they will provide clinical oversight to the team of Mental Health Expert until completion of services.
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Responsibilities:

  • Collaborate with the Administrator to ensure that the assessment process and products are designed to ensure the efficient administration of the reporting of findings to the court
  • Oversee and monitor the assessment process of all claims.  In particular, the Lead Manager/Expert shall:
    • develop, install, and implement systems and procedures for processing, evaluating, and making recommendations to the court
    • develop and deliver training to the Manager/Experts regarding the assessment of claims, with a view to promoting fair, consistent, efficient, and timely decision-making
    • provide ongoing advice and guidance to the Manager/Experts regarding the review and evaluation of claims
    • perform regular quality control assessments of the Manager/Experts reports
    • keep or cause to be kept, accurate accounts of its activities, prepare such financial statements, reports, and records as are required by the Court
  • Supervise and guide a team of Manager/Experts responsible for the following:
    • Reviewing and evaluating:
      • Claimants’ submissions 
      • Claimants’ Correctional Service of Canada file documentation in Epic’s database
      • Correctional Service of Canada submissions
    • Determining whether the claimant is considered to have had a Serious Mental Illness diagnosis which was reported to Correctional Service Canada and impacted the claimant as described according to the class definition
    • Completing reports with their findings and conclusions respecting the claimant’s eligibility and any other harm identified in the Damages Grid included in the Protocol
    • Cooperating with the Administrator as required to facilitate the exchange of information and the delivery of reports to the Court and the Administrator within ninety (90) days of receipt of a claim file, and other administrative matters, such as invoicing
  • Provide own office space, supplies, and resources as required to carry out roles and responsibilities included in the Protocol.

 

Qualifications:

  • Must have current practicing registration (good standing) with the appropriate College/Association based on professional discipline and location:
    • A person licensed to practice medicine in any Canadian jurisdiction OR
    • A person licensed to practice clinical or forensic psychology in any Canadian jurisdiction
  • Ability to interpret and analyse complex clinical information, provide an assessment from written data, and render authoritative decisions using professional knowledge and experience.
  • Must have specialized knowledge of psychopathology and mental and behavioral disorders, including aetiology and diagnostic processes (knowledge of DSM criteria and Serious Mental Illness), assessment of treatment needs and treatment modalities and medical prognosis.
  • Must have 2+ years of experience in the field of forensic health, correctional health, and/or the provision of psychiatric care.
  • Adjudication experience with medically based disability programs is an asset.
  • The work must be carried out from the Lead Manager/Expert’s place of business within Canada.
  • Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required
  • Bilingualism (French and English) is an asset.

 

Competencies:

  • Ability to work independently.
  • Excellent organizational skills.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Self-motivated and proactive.
  • Strong interpersonal and customer service skills to promote effective working relationships.
  • Strong decision-making skills.
  • Ability to maintain composure and function effectively under pressure.
Bilingual Clinical Coordinator CC
Exciting opportunity to support a global pharmaceutical company that focuses on innovative medicines and is a leader in many therapeutic areas! If you are bilingual, and have at least 1-year of experience in customer service and administration apply today! The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. The CC assists patients by organizing and scheduling services offered by the patient support program, while always ensuring a high quality of customer service.
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Roles and Responsibilities:

  • Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);
  • Identify possible Adverse Events (AEs) within data files;
  • Prepare an AE Report corresponding to every identified AE;
  • Review quality of report with great attention to detail and submit the AE reports;
  • Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP;
  • Continuously ensure compliance with company and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of the company's products;
  • Support ongoing projects within the team.

 

Qualifications:

  • College degree or equivalent;
  • Intermediate English and French bilingualism, written and oral.
  • Minimum of 1-2 years of call center experience;
  • Pharmaceutical or related experience is required.
Occupational Therapist OT
Alio Health is currently recruiting experienced Occupational Therapists in Ontario to support our patients in a hospital setting in Kingston, ON! Accommodations and travel from the GTA will be fully covered. Support will be needed for approximately 6 months, with Occupational Therapists committing to a minimum of 2 week-long deployments. There will be flexible based on your schedule. The Occupational Therapist collaborates with physicians and other health care professionals and allied health professionals as part of a multidisciplinary team. The Occupational Therapist uses therapeutic techniques to improve, rehabilitate or maintain a patient’s ability to perform day-to-day activities.
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Responsibilities:

  •  Conduct physical and psychological assessments of patients.
  • Develop an appropriate treatment plan, including physical rehabilitation for patients based on assessments.
  • Advice on adaptive equipment that patients might need to assist with daily activities and provide relevant training to patients and caregivers on the use of such equipment.
  • Educate caregivers and family members on patient care.
  • Evaluate results and progress of treatment.
  • May be required to supervisor other health care professionals.
  • Fulfill other duties as required.

Qualifications and Experience: 

  • Must be registered with The Occupational Therapists of Ontario.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.

 

Registered Nurse - USA Contract RN - USA
Alio Health has an exciting opportunity for Canadian Registered Nurses (RN's) to live and work abroad in the United States! Nurses will begin in Phoenix, Arizona while acquiring necessary work documents, and then will be relocated to New Orleans or the Bayou, Louisiana for the majority of the contract to work full-time in a hospital setting. This is a very unique and exciting opportunity to work in a new country and explore new areas. Together with our client, Alio will be sponsoring a work VISA as well as your USA RN license applications. We will also be providing a travel and living stipend. This contract offers competitive wages which include shift premiums when working afternoons, overnight and/or weekends, which include shift premiums when working afternoons, overnight and/or weekends.
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General responsibilities may include:

  • Assessing patients to identify appropriate nursing interventions.
  • Collecting patient health history.
  • Collaborating with members of a multidisciplinary team to plan, implement, coordinate and evaluate patient care.
  • Monitoring, assessing, addressing, documenting and reporting symptoms and any changes in patient conditions.
  • Promoting a compassionate environment to patients and family members by providing emotional and psychological support when needed.
  • Promoting patient independence by establishing patient care goals and providing education to patients, family members and personal care providers.
  • Maintaining patient confidentiality.
  • May be required to supervise other healthcare professionals.

 

 Qualifications and experience: 

  • Must be a Canadian Citizen.
  • Must have successfully passed the NCLEX.
  • Valid RN license.
  • Valid CPR certification.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
Nurse - Travel Nurse (Kingston, ON) Providence
Alio Health is currently recruiting experienced Nurses in Ontario to support our patients in a hospital setting in Kingston, ON! Accommodations and travel will be copensated. Support will be needed for approximately 6 months, with nurses committing to an approximate 1 week assignments at a time. (4 week commitment total) . The RN/RPN is responsible for working with other healthcare professionals to help treat patients with various injuries, illnesses or disabilities. Their duties include communicating with and interdisciplinary team about patient needs, administering IVs and medications to aid their patients’ health and using medical equipment to monitor patients’ vital signs.
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The duties of a nurse may vary depending on the work environment, but may include:

  • Performing physical examinations and diagnostic tests
  • Collecting patient health history
  • Counseling and educating patients and their families on treatment plans
  • Administering medication, changing wound dressings and caring for other treatment options
  • Reading and interpreting patient information, making treatment decisions when appropriate
  • Consulting with supervisors and doctors to decide on the best treatment plan for patients
  • May be required to supervise other staff
  • Fulfill other duties as needed.


Qualifications and experience: 

  • Valid RN or RPN license in ON.
  • Phlebotomy.
  • Valid CPR certification.
  • Minimum 2+ years of hands-on, post-graduation, nursing experience.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have established home office (including computer, internet connection, mobile phone).
  • Must have a valid driver’s license and must own an insured car.
Technical Writer TW
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The Technical Writer collaborates with the Software Development team, members of the Operations team, and Senior Management to develop technical and end-user documentation for Alio’s software.

 

Accountabilities

  • Prepare, review, revise and maintain technical documents specific to Alio’s software product
  • Analyze technical and product information from various sources to document new or changing product functionality
  • Write procedural and technical information for technical and non-technical users, including how to’s, tutorials, user guides and knowledge base content
  • Assist in planning, scheduling and tracking documentation work to meet product release dates and client deliverables
  • Maintain a library of application documentation, cataloging it for internal and/or external use
  • Create and maintain templates for written documentation, such as technical specifications, RFP response, etc.

Competencies:

  • Excellent writing, editing and communication skills
  • Excellent customer service skills
  • Strong time management skills
  • Strong understanding of business objectives
  • Strong analytical, problem solving and decision-making skills.

Qualifications:

  • Bachelor’s Degree in related field, such as Computer Science, English or Communications
  • Minimum of 5 years of experience in an IT development environment
  • Experience creating documentation for end users with different levels of technical skill and understanding
Customer Success Specialist CSS
Alio Health is currently look for a Customer Success Specialist to join our dynamic team! We offer competitive salaries, health and dental benefits , savings options and promote a work-life balance. The Customer Success Specialist will develop and maintain long-term business relationships with internal and external customers. Using a combination of interpersonal and technical skills, the Customer Success Specialist will identify and resolve customer queries pertaining to our products and will continue to improve relationships & obtain relevant feedback for continuous improvement and success.
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Accountabilities

  • Manage customer relationships, which includes onboarding of the product, implementation, training of the product, increasing adoption, ensuring retention and customer satisfaction.
  • Develop and maintain customer success strategies and best practices, as well as customer support content.
  • Communicate customer needs to internal team to ensure they have a thorough understanding of what is required.
  • Serve as primary contact for customer inquiries, maintain trust and rapport.
  • Consult customers on the product suite and review the customer journey to assist them in achieving their goals.
  • Facilitate interaction and workflow between project team members, including any third-party service providers to ensure timely deliverables.
  • Prepare and revise necessary documentation for customers.
  • Fulfil other duties as required. 

Accountabilities

  • Manage customer relationships, which includes onboarding of the product, implementation, training of the product, increasing adoption, ensuring retention and customer satisfaction.
  • Develop and maintain customer success strategies and best practices, as well as customer support content.
  • Communicate customer needs to internal team to ensure they have a thorough understanding of what is required.
  • Serve as primary contact for customer inquiries, maintain trust and rapport.
  • Consult customers on the product suite and review the customer journey to assist them in achieving their goals.
  • Facilitate interaction and workflow between project team members, including any third-party service providers to ensure timely deliverables.
  • Prepare and revise necessary documentation for customers.

Competencies:

  • Excellent writing, editing and communication skills
  • Excellent customer service skills
  • Strong time management skills
  • Strong understanding of business objectives
  • Strong analytical, problem solving and decision-making skills.

Qualifications:

  • Bachelor’s Degree 
  • 3 to 5 years of experience in communications, marketing, sales, account management or customer success
  • Knowledge of project managment tools.

 

 

 

 

 

Bilingual Team Lead, Patient Support Programs TL
Do you have a Pharmaceutical background? Are you proficient in reimbursement services? Are you also bilingual? If the answer is yes, Alio Health has an exciting opportunity to join our dynamic team as a Bilingual Team Lead, Patient Support Programs for a 1-year contract! We offer competitive wages, health and dental benefits and promote a work-life balance. The Team Lead, Patient Support Programs will work collaboratively with the Patient Support Program (PSP) operational team to address and resolve complex issues. Responsible to ensure operations run smoothly provide training on programs and systems for both internal and external users. This is a pivotal role on the PSP team to ensure customers receive the best possible experience. This role would be remote.
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Accountabilities

  • Provide leadership and support to the PSP operational team (Reimbursement Specialists and/or Clinical Coordinator);
  • Support PSP operational team to address and solve complex patient process issues;
  • Responsible for the overall end-user training on programs and systems for internal and external users;
  • Monitor and report on the performance of the PSP operational team including PSP objectives and KPIs;
  • Ensures quality assurance with respect to all mandates related to the patient support program;
  • Guide team through patient-oriented solutions, manage challenging patient situations with empathy and patience;
  • Identify system enhancements for database improvement;
  • Fulfil other duties as required.

 

Competencies:

  • Excellent project management skills
  • Excellent written and verbal communication skills
  • Excellent documentation skills and attention to detail
  • Excellent time management skills
  • Excellent customer service skills in dealing with patients, health professionals and industry personnel
  • Must have computer proficiency in MS Office (Word, Excel, PowerPoint) and MS Outlook email.

 

Qualifications:

  • Fluent English and French language and writing skills.
  • Must have a university degree in relevant field.
  • Previous Management/Supervisor experience is required.
  • Minimum of 3 years of experience in Reimbursement Services is required.
  • Must have a strong background in the pharmaceutical industry.

 

Nurse Educator NE
Alio has a new and exciting opportunity for an experienced nurse! This full-time, permanent role is ideal for a nurse who has in-depth knowledge of Multiple Sclerosis. If you are seeking a new challenge and want to be part of a growing and dynamic team, apply today! We offer competitive wages, health and dental benefits, and a home and work life balance. Candidate can be remote. The Nurse Educator (NE) is the single point of contact in providing case management support to patients and Health Care Professionals. (HCP) The NE is responsible for coordinating, delivering resources and information to support and enhance the patient and HCP experience with Patient Support Programs. (PSP), thereby limiting barriers that may hinder appropriate patient outcomes. The NE promotes and ensures appropriate and safe us of medications though education and support to our HCP's.
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Accountabilities:

  • Drive a high level of customer satisfaction and facilitate program activities by uncovering and addressing HCP needs, and developing and implementing innovative solutions.
  • Ensure safe and effective use of products in accordance with current Product Monograph and Compliance rules. Act as the Single Point of Contact (SPOC) for services and support within the scope of the PSP.
  • Collaborate with other PSP associates to implement solutions that address HCP needs and to provide optimal management of patients enrolled in the PSP.
  • Manage patient follow-up calls to optimize adherence to treatment and reinforce program offerings and provide clinical information to patients, caregivers and HCPs who are interested or already registered in the PSP.
  • Support access to treatment efforts at various levels to increase customer satisfaction and to facilitate patient access through collaboration with patients and program associates.
  • Provide ongoing support and training to associates within the PSP.
  • Ensure quality assurance for all mandates related to the PSP, including Adverse Event reporting.
  • Fulfil other duties as required.

 

Competencies:

  • Proven track record of leadership, demonstrating proactiveness and execution of solutions. 
  • Strong communication and people skills with the ability to develop professional relationships.
  • Ability to identify customer needs.
  • Strong organizational skills with the ability to prioritize and manage deliverables. 
  • Able to manage challenging patient situations with empathy and patience. 
  • Able to understand and apply medical and/or business knowledge to all aspects of role while complying with standards of practice. 
  • Excellent presentation skills.
  • Willingness to travel as required; including evenings and weekends on occasion. 

 

Qualifications:

  • University Degree in nursing.
  • MS Nursing International Certification (MSNICB) considered an asset.
  • 2+ years practical clinical experience as an HCP.
  • Experience in the pharmaceutical industry is an asset.
  • Previous experience managing a geographical area is an asset.
  • Strong knowledge of Multiple Sclerosis. 
  • Intermediate Bilingualism, written and oral, may be required for certain regions (Quebec).
  • Active nursing license, in good standing, from the provincial nursing board.
  • Computer literacy.

 

Project Manager PM
Alio health has an exciting opportunity to join our dynamic team as a Project Manager! Our team is our strength. We hire with passion and train with care. Alio is committed to promoting a work life balance while offering competitive wages and a generous benefits package including health and dental and paid vacation and personal days. The Project Manager is responsible for the oversight, planning and overall execution of the successful launch of Calian’s Nexi product suite. The Project Manager gathers customer requirements and works closely with the Senior Management, Marketing and Software Development teams to meet project timelines. The Project Manager contributes to the creation of the product vision, pricing plans and go-to-market positioning strategies. The Project Manager provides managerial support and operational oversight to the Customer Success Team, who is responsible for the onboarding, training and product support for Nexi customers. The Project Manager also fulfills te
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Accountabilities

 

Project Management:

  • Develop a deep understanding of customer experience to identify and solve for product gaps.
  • Generate new ideas that grow market share, improve customer experience and drive growth.
  • Create buy-in for the product vision both internally and with key external partners.
  • Develop product pricing and positioning strategies.
  • Working with the Software Development team, translate product strategy into detailed requirements and prototypes.
  • Scope and prioritize activities based on business and customer impact.
  • Execute against product launches, including working with marketing, executives, software development and other product management team members.
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
  • Act as a product evangelist to build awareness and understanding.
  • Represent the company by visiting customers to solicit feedback on company products and services.
  • Provide managerial and operational oversight to the Customer Success team.

 

Technical Writing

  • Prepare, review, revise and maintain technical documents specific to Alio’s software product
  • Analyze technical and product information from various sources to document new or changing product functionality
  • Write procedural and technical information for technical and non-technical users, including tutorials, user guides and knowledge base content
  • Assist in planning, scheduling and tracking documentation work to meet product release dates and client deliverables
  • Maintain a library of application documentation, cataloging it for internal and/or external use
  • Create and maintain templates for written documentation, such as technical specifications, RFP response, etc.

 

Qualifications:

  • Bachelor’s Degree in related field, such as Computer Science, English or Communications
  • Minimum of 5 years of experience in an IT development environment
  • Experience creating documentation for end users with different levels of technical skill and understanding
  • Ability to read some programming code

 

Working Conditions and / or Job Requirements:

  • Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions.
  • Must be flexible to work extended hours, including weekends and evenings, to support frequent local and regional/national travel to client sites or tradeshows for presentations, meetings and visits.
  • Ability to lift and carry items weighing up to 30 pounds.
  • Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen.
  • Must be able to travel up to 20% of time, including weekend or overnight, and to work extended hours to support operations requirements.
Administrative Coordinator AC
We are currently seeking an energetic, detail-oriented individual who has excellent interpersonal skills and can go the extra mile.  This office-based position will appeal to an individual who has a personal commitment to continuous improvement, thrives on challenges, likes diversity, is flexible and adaptable, and has the ability to stay focused. The role of Administrative Coordinator is to perform various administrative tasks to ensure the seamless functioning of the office, as well as assist the Program Manager and Psych Coordinators with administrative projects. This is a 3 month contract with the possibility of extension. 
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Accountabilities 

  • Assisting in coordinating program activities. 
  • Providing support in answering emails, calls and program inquiries. 
  • Assisting in performing such tasks as quality control checks, report generation, research and training development.
  • Assisting in resolving issues and problems. 
  • Communicating with management on administrative matters related to the programs. 
  • Assisting in the preparation and coordination of documentation in response to scheduled and unscheduled reports, returns and observations to update management of program progress. 
  • Constantly seeking out and presenting ideas around continuous improvement and optimizing performance.
  • Identifying opportunities to continuously drive efficiencies to increase productivity and progress, increase profitability, and increase program efficiency. 
  • Ordering, inventory management, packaging, picking, shipping and tracking of medical supplies. Processing orders for medical supplies and promotional materials. 
  • Providing patients with initial high-level product information at the time of enrolment. 
  • Fulfil other duties as required.

Requirements

  • Previous experience in customer service
  • Previous administrative experience
  • Must have strong written and oral communication skills
  • Healthcare background preferred
  • Must quality for an enhanced reliability government clearance
  • Must hold a clear criminal background check
  • Bilingualism a strong asset
Bilingual Nurse Counsellor NC
Alio Health has an exciting opportunity for a Registered Nurse to join our dynamic team! This full-time roll offers a competitive salary, health and dental benefits as well as chance to work with a growing company to expand you career experience! As a member of a growing Virtual Care Team, you will utilize your knowledge, skills and experience in health behavior change and self-management support to help individuals across Canada succeed in their efforts to improve their health and wellness though effective weight management. In this virtual Registered Nursing role, you will provide health behavior change support through application of motivational communication techniques, provision of health education and product support for a specific prescription weight-loss medication, and related health and wellness planning, counselling, and support for patients enrolled in a patient support program.
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Accountabilities

  • Create a warm and trusting environment for clients of the program to seek coaching support through virtual channels such as telephone and email.
  • Guide clients virtually through their weight loss journey as well as helping them to maintain long term weight management.
  • Equip and empower clients with the cornerstone to achieving and maintaining a healthy weight
  • Assist clients in maintaining their goals and help implement lifestyle modifications
  • Recognize health behaviours and be able to help promote health and prevent disease
  • Identify and appropriately escalate critical situations when necessary as per protocols.
  • Provide education and referral support while navigating and accessing information, resources and services pertinent to the weight management
  • Have the ability to search and maintain multiple databases
  • Collaborates with colleagues virtually and follows up as part of the weightless program
  • Gather and record data from sessions.
  • Use computer programs and applications, including internet search engines, email, excel and database program to perform varied tasks such as collecting data and writing basic reports.
  • Fulfil other duties as required.

 

Competencies:

  • Must be a positive, self-motivated individual who has demonstrated an ability to work independently and well with others as a member of cross functional teams
  • Strong interpersonal skills and ability to deal effectively with diversity of individuals at all organizational levels
  • Good written and verbal communication skills are required
  • Computer aptitude and working knowledge of Microsoft Office Suite
  • Good judgment with the ability to make timely and sound decisions
  • Demonstrates attention to detail
  • Flexibility; some evenings. 

 

Qualifications:

  • Must be a Registered Nurse in good standing with the respective provincial regulatory body. 
  • Licensed in more than one province would be an asset. 
  • Mental Health background would be an asset.
  • Telehealth experience would be an asset.
  • Obesity management experience would be an asset. 
  • English and French bilingualism.
Nurse (Contract - Weebeebayko Hospital) RN - Weeneebayko
Alio Health has an exciting opportunity for Nurses (RN, RPN, LPN) in Ontario to work in a hospital setting in Moose Factory, ON! Starting in August, nurses will be deployed for 2+ weeks to work in Weeneebayko General Hospital. Alio will assist with travel and accommodations as well as provide a daily stipend. This is a great opportunity to supplement existing work and earn additional income! The nurse is responsible for working with other healthcare professionals to help treat patients with various injuries, illnesses or disabilities. Their duties include communicating with and interdisciplinary team about patient needs, administering medications to aid their patients’ health and using medical equipment to monitor patients’ vital signs.
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The duties of a nurse may vary depending on the work environment, but may include:

  • Performing physical examinations and diagnostic tests
  • Collecting patient health history
  • Counseling and educating patients and their families on treatment plans
  • Administering medication, changing wound dressings and caring for other treatment options
  • Reading and interpreting patient information, making treatment decisions when appropriate
  • Consulting with supervisors and doctors to decide on the best treatment plan for patients
  • May be required to supervise other staff
  • Fulfill other duties as needed.


Qualifications and experience: 

  • Valid RN or RPN license.
  • Valid BLS/ACLS certification.
  • Minimum 2+ years of hands-on, post-graduation, nursing experience.
  • Experience in TNCC, CTAS and PALS considered an asset
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
 

Resumes are retained for a period of six (6) months. Should you wish that ALIO Health not retain your application, please specify in your cover letter.

ALIO Health is an equal opportunity employer. While we appreciate all applications received, only those considered for an interview will be acknowledged. No telephone calls, please.