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WORK AT ALIO HEALTH

We're innovating patient care

Alio Health is transforming the way home health care is delivered. We're looking for hard-working, passionate people to help us support patients through their treatment journey.

Our Mission

We're innovating the delivery of patient care

Over the next few years, the delivery of health care will undergo changes at a fundamental level. Patients are looking for greater flexibility and control over their own care. Alio Health specializes in the design and implementation of patient programs that support patients through their treatment journey.

It's an exciting time for this industry, and you can be part of it.

Our People

Alio Health empowers people to fulfill their personal and professional goals. We’ll give you everything you need to make it happen, and to pursue the things you care about. We're doing this by building a 100-year company on a foundation of incredible technology and compassion for whom we serve. We're just getting started.

If you are passionate about patient health and wellbeing and want a career that matters, have a look at our Available Positions.

The Alio Life

We've assembled an incredibly talented, diverse, and spirited team that impact the lives of people every day. Our employees enjoy access to the best tools available, an open and collaborative work environment, and end each day knowing that they've made a positive impact.

We offer great salaries, comprehensive benefits package, a work vs home balance, and more. But the real perk of working at Alio Health is being part of a community that values your work, encourages life-long learning, and fosters a transparent and supportive culture.

See Available Positions

Location

Alio Health main office is located in Ottawa. We also have a large network of HealthCare Professionals in cities across the country.

Roles

Find a role you're excited about? Apply today.

 
Current Opportunities
Job Title Description Code
Nurses (Casual) Nurse
Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. Working with our clients, we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient's experience. Specifically, we provide treatment instruction and support to our patients in their homes regarding their medication (injection or infusion). We are currently recruiting for experienced Nurses across Canada to provide this in-home support to our patients. This is a great casual/part-time opportunity to supplement your existing income. In this role, you will be able to schedule appointments with your patients as it fits yours and their schedules.
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Responsibilities:

  • Administer in-home infusions and injections, and provide educational training and supervision in the use of auto-injection and self-injection devices.
  • Schedule appointments directly with patients or with designated caregivers.
  • Complete visits at the patient's home or other approved location.
  • Provide any follow-up as needed for patient visits.
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position..


Qualifications and experience: 

  • Valid RN/RPN/LPN license in Canada.
  • Valid CPR certification.
  • Minimum 2 years of practical experience after graduation.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have access to internet.
  • Must have a valid driver’s license and must own an insured car.
Bilingual Nurse Case Manager NCM
Alio Health Services is actively seeking a Nurse Case Manager in Miramichi, NB! We are looking for enthusiastic and energetic individuals to ensure all reimbursement cases are managed effectively on a day-to-day basis. The Nurse Case Managers will help ensure that patients are provided adequate funding for their treatments. This position deals with highly sensitive information, and we require an individual who will act in a diplomatic, discreet, and professional manner, and maintain patient confidentiality, as per our policy and legal requirements. If this sounds like the right position for you, then please apply online today!
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The Nurse Case Managers will help ensure that patients are provided adequate funding for their treatments. This position deals with highly sensitive information, and we require an individual who will act in a diplomatic, discreet, and professional manner, and maintain patient confidentiality, as per our policy and legal requirements.

Responsibilities:

  • Initiate and coordinate new reimbursement programs, and coordinate and follow-up on existing programs as per contract requirements with pharmaceutical clients in accordance with standard operating procedures (SOPs).
  • Communicate with clients to obtain consent and to gather pertinent information for providing reimbursement services.
  • Liaise with the required parties, act as a patient advocate, explore all options for funding of medications and/or services, determine coverage details and develop/maintain complete and accurate documentation required to facilitate a successful outcome of the reimbursement process.
  • Work with staff in the coordination of reimbursement services to facilitate medication dispensing, invoicing, payment schedules and loan programs.
  • Contact clients to confirm delivery of medications (including date, time and special instructions).
  • Ensure adherence to prescription retention strategies in order to maximize business opportunities for Alio Health.
  • Provide support to Program Managers where applicable. 

What you need to Qualify: 

  • University degree or equivalent working experience in the healthcare or insurance industry
  • Minimum 2-3 years of experience in reimbursement and working with Pharmaceutical clients. 
  • A team player with the desire to provide superior customer care.
  • Excellent communication skills, verbal and written.
  • Strong computer skills in a Windows environment using MS Office (Excel, Word)
  • Bilingual (French & English).
Phlebotomists PH18-01
Alio is recruiting for Certified Phlebotomists across Canada! If you are a Phlebotomist with at least 2 years of experience, please apply today! Phlebotomists working with Alio will be responsible for retrieving specimens, completing edema assessments, and taking patients' blood pressure. This is a fantastic opportunity for part-time and casual work! This opportunity allows for you to choose your own hours and schedule appointments with your patients as it fits both yours and their schedules.
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Responsibilities:
  • Obtains blood specimens as outlined in each medical requisition.
  • Maintains specimen integrity by using aseptic technique, following Alio procedures.
  • Tracks collected specimens by initialling, dating, and noting times of collection.
  • Properly packages each specimen and ensures that every specimen is delivered to the laboratory on time
  • Completes edema assessments
  • Takes patients blood pressure

Requirements:

  • Must be a Certified Phlebotomist
  • Must have at least 2 years of experience in the field
  • Excellent patient service and communication skills
  • Must be organized and punctual
Personal Support Worker PSW
The Personal Support Worker (PSW) provides assistance to patients with daily activities in hospitals, nursing homes, or patients homes. Daily activities may include personal hygiene and grooming, feeding, transferring or positioning, light housekeeping and so on. PSWs should observe for changes in patients conditions and summon nursing staff where necessary. This is a casual/PT position with the possibility for FT hours.
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Accountabilities:

  • Provide assistance with hygiene and grooming, including: bathing, skincare, mouth care and hair care. 
  • Provide assistance with dressing and undressing. 
  • Provide support with toileting, utilizing bedpans, urinals, commodes, incontinent products, emptying and changing leg -bags, bowel routine. 
  • Provide assistance with use of personal aids such as dentures, hearing aids, and prosthesis. 
  • Provide assistance with transferring, positioning and ambulating through the use of mechanical aids and transferring devices.
  • Provide companionship and emotional support to clients. 
  • Provide home support functions to the client such as menu planning, meal preparation, assistance with feeding. 
  • Provide light housekeeping and laundry, as required. 
  • Observe and report to the case supervisor or the facility charge nurse any concerns or problems regarding the clients’ physical and mental status. 
  • Document client information regarding personal care and home management services, as required.

 

Qualifications: 

  • Must have a PSW certification from an accredited institution. 
  • English or French communication required, bilingualism is an asset. 
  • Must be able to work shifts (day, evening, night). 
  • Must have a current CPR certificate.
  • Must have a recent (within the last 1 year) police check for the vulnerable sector. 
  • Must have a negative TB test from within the last 1 year. 
  • Must have a mobile device and access to the internet. 
  • Strong communication skills. 
  • Ability to monitor patients for extended periods of time. 
  • Ability to respond swiftly.
  • Ability to work well with others. 
  • Must have a high degree of patience. 
  • Must be calm and respectful.
  • Must be proficient with technology 

 

Working Conditions and / or Job Requirements: 

  • Ability to travel to multiple sites, including hospitals, long term care facilities or patient homes. 
  • Requires mental stamina to stay awake at all times when with a patient. 
  • Ability to lift and carry items weighing up to 30 pounds.
Reimbursement Specialist RSS
Alio Health currently has opportunities for Reimbursement Specialists. There are Full-Time opportunities available as well as an opening for an 18-month contract. The Reimbursement Specialist (RS) works directly with patients to secure private or public insurance reimbursement for identified drugs. The RS represents patients with private or public insurers in an effort to optimize drug coverage, and works collaboratively with our internal program support team to ensure optimal patient support throughout the program.
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Roles and Responsibilities:

  • Provide direct telephone assistance to patients requiring reimbursement support.
  • Participate in the completion of paperwork and follow-up on submissions regarding drug reimbursement/coverage through private or public insurers to optimize drug coverage.
  • Track and document all case information using our software system.
  • Effectively coordinate with clinics, insurers and clients, and creating and escalating case appeals to appropriate sources.
  • Provide patients with initial high-level product information at the time of enrollment.
  • Manage challenging patient situations with empathy and patience.
  • Ensure quality assurance with respect to all mandates related to the patient support program.


Qualifications:

  • English and French bilingualism (oral and written), a strong assett.
  • 1-year of experience working with patient support programs.
  • General understanding of private and public payer systems.
  • Ability to work in a cross-functional team.
  • Excellent computer skills.
  • Strong relationship management.
  • Discretion, maturity, flexibility, sound judgment.
  • Ability to manage deadlines.
  • Strong communication skills, both oral and written.
 
Registered Practical Nurse RPN - ON
We are currently looking for a casual Registered Practical Nurse with open availability for days and evenings in Ottawa.
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Key Responsibilities:

  • Must be available for evening shifts.
  • To ensure that residents receive care to meet their needs.
  • To monitor the well-being of those residents who are not requiring care.
  • Effectively uses the nursing process of assessing, planning, implementing and evaluating to provide high quality nursing care to the residents.
  • Participates as a member of the care team and provides support to the other members of the team.
  • To work alongside, monitor and supervise the members of the resident care team.
  • Consults with and delegates appropriate activities to the members of the care team providing resident care and provides effective supervision.
  • Is responsible for the safe administration and storage of medication
  • Maintains accurate charts for each resident.
  • Ensures a safe environment for the resident and/or his/her family.
  • Refers reports and records pertinent information related to the resident’s care to other Health Care Team Members.
  • Co-ordinates and/or carries out the action plan related to the prescribed care plan.
  • Communicates effectively with physicians, pharmacy and other professional care providers.
  • Collaborates with other members of the Care Team in the planning, provision and evaluation of services.
  • Ensures that care services delivered are in accordance with all pertinent legislative requirements (i.e.: the Retirement Homes Act, 2010), Company policies and industry best practices.
  • Is aware of employees and supervisor’s responsibilities and follows all health and safety policies and procedures;
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position..

 

Qualifications:

  • RPN registered with the College of Nurses.
  • Police Background Check for Vulnerable Sector
  • Valid CPR
  • TB test recent of one year 
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have access to internet.
  • Must have a valid driver’s license and must own an insured car.
Quality Assurance Manager/Supervisor SQM-0220
Alio Health Services Inc. is looking for a full-time Quality Assurance Manager/Supervisor to join our team! The Quality Assurance Supervisor/Manager will be responsible for the maintenance of the Alio Health’s Quality Management System (QMS) and Quality Documents (QD), including but not limited to Standard Operating Procedures (SOPs), Policies (POL), and Working Procedures (WP). Responsible for ensuring all QDs are kept up to date, collaborates with all company departments to review, revise, and implement QDs, and following-up with QD reviews. Participates in audits designed to ensure compliance with internal procedures, relevant regulatory requirements and guidelines, and industry practices as they relate to Alio Health’s services. Documents and tracks deviations from stated procedures. Responsible for the maintenance of Alio Health’s QD training and participates in training of Alio Health employees in relevant areas. Responsible for providing Drug Safety support to the Drug Safety
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Accountabilities
• Authors Alio Health’s internal Quality Assurance QDs.
• Develops, reviews, and maintains Alio Health QDs.
• Notifies appropriate staff of upcoming and/or pending QD reviews.
• Provides notifications to staff for new or revised QDs.
• Is thoroughly familiar with and follows all applicable Alio Health QDs and client SOPs.
• Assesses compliance with applicable QDs and relevant regulatory requirement.
• Ensures any deviations from these QD are documented.
• Maintains the corporate Learning Management System (LMS), creating courses and associated quizzes.
• Complete Corrective and Preventative Action (CAPA) plans.
• Support other departments for Quality Assurance services as required.
• Contributes to Alio’s continuous improvement efforts and optimizing performance.
• Attends functional group meetings on a regular basis.
• Serves as a resource for other employees.
• Demonstrates good analytical and organization abilities, dedication to quality, and reliability in all work tasks.
• Responds to client needs focusing on client satisfaction, and genuine commitment to teamwork.
• Fulfill other duties as required for the position.

Competencies:
• Self-motivated and proactive.
• Good team player with initiative to learn and handle multiple assignments independently.
• Ability to act as a liaison with vendors and other functional team members to meet project goals.
• Ability to prioritize and manage multiple projects concurrently.
• Excellent organizational skills and attention to detail.
• Above average problem-solving skills.

 

Qualifications:
• Undergraduate or graduate degree in a related field, or related certification from an appropriately accredited institution.
• Minimum of 2 year of experience in the pharmaceutical or health care organization industries working in quality assurance.
• Experience with Good Pharmacovigilance Practice (GVP) and pharmacovigilance reporting.
• Quality Management Systems, ISO 9001:2015 experience preferred.
• Understanding of research and development processes for pharmaceutical products and medical devices.
• Experience in customer service.
• Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required.
• Excellent communication skills and the ability to function well in a team-oriented environment.
• Excellent English and French communication skills (verbal and written).

 

Patient Coach - Spain PC - Spain
Alio Health is currently recruiting for a Patient Coach to support the expansion of a clinical trial in the EU! This is an exciting remote opportunity for a candidate who is fluently bilingual in Spanish. (resides in EU)
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he Patient Coach would be responsible for providing live 24/7 telephone coach coverage in multiple languages and countries to support our patients. There would be two types of calls: 

  • Enrollment Call: As part of this clinical study, patients enrolled into the study are required to “test” their knowledge at enrollment by calling the dedicated telephone line and walking through the steps to use the medical device although they will not be experiencing a PSVT episode at this time.
    • Regular business hours (time zone dependent)
    • Time commitment: approximately 10-15 minutes per call
  • Regular Patient Call: When a patient believes they are experiencing an episode of PSVT, they will dial the dedicated telephone line and wait for a Telephone Coach to walk them through the appropriate steps.
    • Time commitment: approximately 30 minutes per call
    • 24/7 availability, calls may need to be answered during the day, in the evenings or overnight

 

-Paid training will be provided. 

-Therapeutic area: Cardiology.

-RN/LPN an asset but not required. (There may be additional opportunities in the future for medication administration)

Program Manager - EU PM - Amsterdam
The Program Manager is responsible for program management including set up, implementation and monitoring of the programs. Communication with program stakeholders to create timelines and outline deliverables. Supervision of staff is required. Responsible to ensure operations runs smoothly and trouble shoot any issues to find a resolution. Responsible for program communications, reporting and AE reconciliation to clients, as required by the various programs.
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Accountabilities: 

  • Establish and implement a program plan at the start-up of new programs, this plan will outline the various steps involved in the implementation to maintenance of the the program. 
  • Monitor the programs routinely and regularly to ensure optimal performance and alignment with program deliverables and objectives. 
  • Develop and implement training curriculum for staff on all programs; routinely review training and update the training as required. 
  • Participate in daily communication with clients and stake holders regarding program topics and actions. 
  • Prepare and present program process and market insight reports to clients and internally. 
  • Participate in Business Development activities to expand the business with new and existing clients. 
  • Coordinate and Liaise with nurses, clients and patients on a regular basis to ensure optimal performance of the programs. 
  • Participate in Quality Assurance of your programs, ensuring training compliance and client requirement compliance on a continuous basis. 
  • Delegate tasks when required. 
  • Ensure timelines are met for Adverse Event (AE) reporting and reconciliation. 
  • Provide ongoing program support to our network of Health Care Professionals though email and phone. 
  • Work with the team to plan and meet client negotiated timelines. 
  • Ensure project execution is implemented as per the plan that any modifications to improve efficiency are implemented in a timely manner. 
  • Travel to client sites to participate in face to face meetings for project development, as required. 
  • Identify areas of improvement and develop new processes where applicable. 
  • Fulfill other duties as required. 

 

Qualifications: 

  • Must have 3- 5 years experience managing programs in the Health Care of Pharmaceutical Industry. 
  • Must have and understanding and knowledge of Patient Support Programs and reimbursement. 
  • Must have Undergraduate degree, preferably in a Business or Science-related field. 
  • A registered Health Care Professional designation is considered an asset. (e.g. LPN, RPN, RN, Pharm D.)
  • Excellent written and verbal communication skills. French bilingualism is an asset. 
  • Fluency in English is mandatory, and other languages would be an asset.

 

Competencies: 

  • Excellent project management skills. 
  • Excellent time management skills. 
  • Travel is required up to 50%
  • Excellent customer service skills in dealing with patients, health professionals and industry personnel.
  • Must have computer proficiency in MS Office (Word, Excel, PowerPoint) and MS Outlook email. 
  • Must possess mobility to work in an office environment and use standard office equipment, including a computer, telephoning and other functions. 
  • Ability to lift and carry 30 pounds. 
  • Must be flexible to work extended hours, including weekends and evenings, to support frequent local and regional/national travel to client sites or tradeshows for presentations, meeting and visits.
  • Requires operation of vehicle in performance of duties. 

 

 

Program Manager - USA PM - USA
The Program Manager is responsible for program management including set up, implementation and monitoring of the programs. Communication with program stakeholders to create timelines and outline deliverables. Supervision of staff is required. Responsible to ensure operations runs smoothly and trouble shoot any issues to find a resolution. Responsible for program communications, reporting and AE reconciliation to clients, as required by the various programs.
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Accountabilities: 

  • Establish and implement a program plan at the start-up of new programs, this plan will outline the various steps involved in the implementation to maintenance of the the program. 
  • Monitor the programs routinely and regularly to ensure optimal performance and alignment with program deliverables and objectives. 
  • Develop and implement training curriculum for staff on all programs; routinely review training and update the training as required. 
  • Participate in daily communication with clients and stake holders regarding program topics and actions. 
  • Prepare and present program process and market insight reports to clients and internally. 
  • Participate in Business Development activities to expand the business with new and existing clients. 
  • Coordinate and Liaise with nurses, clients and patients on a regular basis to ensure optimal performance of the programs. 
  • Participate in Quality Assurance of your programs, ensuring training compliance and client requirement compliance on a continuous basis. 
  • Delegate tasks when required. 
  • Ensure timelines are met for Adverse Event (AE) reporting and reconciliation. 
  • Provide ongoing program support to our network of Health Care Professionals though email and phone. 
  • Work with the team to plan and meet client negotiated timelines. 
  • Ensure project execution is implemented as per the plan that any modifications to improve efficiency are implemented in a timely manner. 
  • Travel to client sites to participate in face to face meetings for project development, as required. 
  • Identify areas of improvement and develop new processes where applicable. 
  • Fulfill other duties as required. 

 

Qualifications: 

  • Must have 3- 5 years experience managing programs in the Health Care of Pharmaceutical Industry. 
  • Must have and understanding and knowledge of Patient Support Programs and reimbursement. 
  • Must have Undergraduate degree, preferably in a Business or Science-related field. 
  • A registered Health Care Professional designation is considered an asset. (e.g. LPN, RPN, RN, Pharm D.)
  • Excellent written and verbal communication skills. French bilingualism is an asset. 
  • Fluency in English is mandatory, and other languages would be an asset.

 

Competencies: 

  • Excellent project management skills. 
  • Excellent time management skills. 
  • Travel is required up to 50%
  • Excellent customer service skills in dealing with patients, health professionals and industry personnel.
  • Must have computer proficiency in MS Office (Word, Excel, PowerPoint) and MS Outlook email. 
  • Must possess mobility to work in an office environment and use standard office equipment, including a computer, telephoning and other functions. 
  • Ability to lift and carry 30 pounds. 
  • Must be flexible to work extended hours, including weekends and evenings, to support frequent local and regional/national travel to client sites or tradeshows for presentations, meeting and visits.
  • Requires operation of vehicle in performance of duties. 

 

 

Bilingual Nurse Case Manager NCM - NB
The Bilingual Nurse Case Manager is responsible for managing all aspects of the reimbursement environment and program support for assigned physicians in a given geographical area. An expert in regional government payer policies and procedures, the CM supports the regional needs of the client and works directly with the in-house team to facilitate the enrolment, reimbursement and scheduling process to ensure patients have easy access to their prescribed therapy. The individual also assists the physicians in accessing the needs of each patient resulting in increased patient program enrollment and improved patient outcomes.
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Accountabilities:

 

Practice Management
• Customizes program elements to meet the needs of assigned prescribing physicians;
• Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA;
• Proactively assesses programs and makes suggestions to enhance outcomes and quality of service;
• Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards.
Patient Support
• Welcomes each patient to the program and captures required patient information;
• Provides therapy guidelines to patients and physicians;
• Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
• Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures;
• Follow up with patient regarding the outcome of reimbursement navigation;
• Provide information and navigate patient through financial assistance;
• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager
Mentorship/Peer Support
• Assists in training and development of new FCM as needed;
• Supports and assists peers through regular and ongoing communication;
• Develops and maintains a positive relationship with the Program Patient Support team;
• Provides timely patient and clinic information as needed, through specific means used by the program.

 

Client Interface
• Participates in scheduled Key Opinion Leader (KOL) physician meetings with Sales Representatives;
• Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed;
• Proactively provides assistance to resolve client issues with regards to assigned physicians;
• Attends scheduled Continuous Medical Education events and reports new activities;
• Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives;
• Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance;
• Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required;

• Completes all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and as per required standards;
• The Case Manager will also be assigned other duties and tasks as required from time to time;
• Fulfil other duties as required.
Competencies:
• Strong analytical skills including interpretation of regulation and legislation;
• Strong customer service skills;
• Strong business acumen;
• Strong critical thinking skills;
• Ability to communicate effectively both orally and in writing;
• Excellent presentation skills;
• Intermediate knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.


Qualifications:

  • Case management experience preferred;
  • Registered Nurse or License Registered Nurse license in New Brunswick.
  • English and French Bilingualism.
  • Experience and background in various therapeutic areas is an asset;
  • Experience in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support is an asset;
  • Background in business administration (pharmaceutical) sales and marketing an asset;
    Knowledge of private and public reimbursement structure, systems, and process is an asset;
  • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation is an asset;
  • Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel;

       BCLS may be required depending on therapeutic area of program.

 

 

Billing Specialist BS
Reporting to the Controller, the Billing Specialist is responsible for sending invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full. Under the supervision of the Controller, the Billing Specialist is responsible for ensuring compliance with GAAP requirements as well as legislative and corporate policies for Alio Health and its affiliated companies. This is a 1-year, full-time contract position.
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Accountabilities

  • Collate, track, and verify information related to customer accounts
  • Verify sales orders against customer contracts
  • Generate and send invoices and supporting documents to clients
  • Ensure the timeliness and accurate recording of transactions
  • Keep accurate record of client accounts and follow up on any outstanding balances
  • Receive and apply customer payments
  • Address and resolve client inquiries
  • Securely handle client data and payment information
  • Provide regular, accurate reports of billing data.
  • Assist with compliance audits, as well as quarter and year-end reporting and forecasting
  • Fulfill other duties as required

Competencies:

  • Excellent interpersonal skills 
  • Proficient in computer applications, including MS Office and accounting packages
  • Results oriented with the ability to prioritize multiple tasks. 
  • Excellent attention to detail and a high level of accuracy.
  • Strong analytical and problem solving skills

Qualifications:

  • A minimum of three (3) years of experience in Accounts Receivable
  • Accounting Diploma or equivalent is preferred
  • Strong English communication skills (verbal and written)

Strong English communication skills (verbal and written).

Strong analytical and problem solving skills

Patient Coach - Hungary PC - Hungary
Alio Health is currently recruiting for a Patient Coach to support the expansion of a clinical trial in the EU! This is an exciting opportunity for a candidate who is fluently bilingual in Hungarian (and resides in Hungary). The Patient Coach would be responsible for providing live 24/7 telephone coach coverage in multiple languages and countries to support our patients.
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There would be two types of calls:  

  • Enrollment Call: As part of this clinical study, patients enrolled in the study are required to “test” their knowledge at enrollment by calling the dedicated telephone line and walking through the steps to use the medical device although they will not be experiencing a PSVT episode at this time.
  • Regular business hours (time zone dependent).
  • Time commitment: approximately 10-15 minutes per call.
  • Regular Patient Call: When a patient believes they are experiencing an episode of PSVT, they will dial the dedicated telephone line and wait for a Telephone Coach to walk them through the appropriate steps.
  • Time commitment: approximately 30 minutes per call.
  • 24/7 availability, calls may need to be answered during the day, in the evenings, or overnight.


Others:

  • Paid training will be provided. 
  • Therapeutic area: Cardiology.
  • RN/LPN an asset but not required.
Patient Coach - Poland PC - Poland
Alio Health is currently recruiting for a Patient Coach to support the expansion of a clinical trial in the EU! This is an exciting remote opportunity for a candidate who is fluently bilingual in Polish and resides in Poland. The Patient Coach would be responsible for providing live 24/7 telephone coach coverage in multiple languages and countries to support our patients. There would be two types of calls:
DETAILS   APPLY

Enrollment Call: As part of this clinical study, patients enrolled into the study are required to “test” their knowledge at enrollment by calling the dedicated telephone line and walking through the steps to use the medical device although they will not be experiencing a PSVT episode at this time.

  • Regular business hours (time zone dependent)
  • Time commitment: approximately 10-15 minutes per call

 

Regular Patient Call: When a patient believes they are experiencing an episode of PSVT, they will dial the dedicated telephone line and wait for a Telephone Coach to walk them through the appropriate steps.

  • Time commitment: approximately 10-20 minutes per call
  • 24/7 availability, calls may need to be answered during the day, in the evenings or overnight. 
  • Paid training will be provided.
  • Therapeutic area: Cardiology.
  • RN/LPN an asset but not required. (There may be additional opportunities in the future for medication administration)
Patient Coach - Germany PC - Germany
Alio Health is currently recruiting for a Patient Coach to support the expansion of a clinical trial in the EU! This is an exciting remote opportunity for a candidate who is fluently bilingual in German and lives in Germany. The Patient Coach would be responsible for providing live 24/7 telephone coach coverage in multiple languages and countries to support our patients.
DETAILS   APPLY

There would be two types of calls:  

  • Enrollment Call: As part of this clinical study, patients enrolled in the study are required to “test” their knowledge at enrollment by calling the dedicated telephone line and walking through the steps to use the medical device although they will not be experiencing a PSVT episode at this time.
    • Regular business hours (time zone dependent)
    • Time commitment: approximately 10-15 minutes per call
  • Regular Patient Call: When a patient believes they are experiencing an episode of PSVT, they will dial the dedicated telephone line and wait for a Telephone Coach to walk them through the appropriate steps.
    • Time commitment: approximately 10-20 minutes per call
    • 24/7 availability, calls may need to be answered during the day, in the evenings, or overnight

 

Others:

  • Paid training will be provided. 
  • Therapeutic area: Cardiology.
  • RN/LPN an asset but not required. (There may be additional opportunities in the future for medication administration)
Patient Coach - Netherlands PC - Netherlands
Alio Health is currently recruiting for a Patient Coach to support the expansion of a clinical trial in the EU! This is an exciting remote opportunity for a candidate who is fluently bilingual in Dutch and lives in Netherlands. The Patient Coach would be responsible for providing live 24/7 telephone coach coverage in multiple languages and countries to support our patients.
DETAILS   APPLY

There would be two types of calls:  

  • Enrollment Call: As part of this clinical study, patients enrolled in the study are required to “test” their knowledge at enrollment by calling the dedicated telephone line and walking through the steps to use the medical device although they will not be experiencing a PSVT episode at this time.
    • Regular business hours (time zone dependent)
    • Time commitment: approximately 10-15 minutes per call
  • Regular Patient Call: When a patient believes they are experiencing an episode of PSVT, they will dial the dedicated telephone line and wait for a Telephone Coach to walk them through the appropriate steps.
    • Time commitment: approximately 10-20 minutes per call
    • 24/7 availability, calls may need to be answered during the day, in the evenings, or overnight

 

Others:

  • Paid training will be provided. 
  • Therapeutic area: Cardiology.
  • RN/LPN an asset but not required. (There may be additional opportunities in the future for medication administration)
Lead Mental Health Expert LMHE
Remote opportunity to lead a team of Mental Health Experts, which will be responsible for reviewing documents and submissions made by claimants and by Correctional Service of Canada to inquire into and report to the Ontario Superior Court of Justice or to the Superior Court of Québec their findings and conclusions.  The Lead Mental Health Expert will participate in setup initiatives leading up to project launch, after which they will provide clinical oversight to the team of Mental Health Expert until completion of services.
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Responsibilities:

 

  • Collaborate with the Administrator to ensure that the assessment process and products are designed to ensure the efficient administration of the reporting of findings to the court
  • Oversee and monitor the assessment process of all claims.  In particular, the Lead Manager/Expert shall:
    • develop, install, and implement systems and procedures for processing, evaluating, and making recommendations to the court
    • develop and deliver training to the Manager/Experts regarding the assessment of claims, with a view to promoting fair, consistent, efficient, and timely decision-making
    • provide ongoing advice and guidance to the Manager/Experts regarding the review and evaluation of claims
    • perform regular quality control assessments of the Manager/Experts reports
    • keep or cause to be kept, accurate accounts of its activities, prepare such financial statements, reports, and records as are required by the Court
  • Supervise and guide a team of Manager/Experts responsible for the following:
    • Reviewing and evaluating:
      • Claimants’ submissions 
      • Claimants’ Correctional Service of Canada file documentation in Epic’s database
      • Correctional Service of Canada submissions
    • Determining whether the claimant is considered to have had a Serious Mental Illness diagnosis which was reported to Correctional Service Canada and impacted the claimant as described according to the class definition
    • Completing reports with their findings and conclusions respecting the claimant’s eligibility and any other harm identified in the Damages Grid included in the Protocol
    • Cooperating with the Administrator as required to facilitate the exchange of information and the delivery of reports to the Court and the Administrator within ninety (90) days of receipt of a claim file, and other administrative matters, such as invoicing
  • Provide own office space, supplies, and resources as required to carry out roles and responsibilities included in the Protocol.

 

Qualifications:

  • Must have current practicing registration (good standing) with the appropriate College/Association based on professional discipline and location:
    • A person licensed to practice medicine in any Canadian jurisdiction
    • A person licensed to practice clinical or forensic psychology in any Canadian jurisdiction
    • A person licensed as a registered nurse in any Canadian jurisdiction, with significant and recent experience in mental health; or
    • A person registered as a clinical social worker (Master of Social Work) in any Canadian jurisdiction.
  • Ability to interpret and analyse complex clinical information, provide an assessment from written data, and render authoritative decisions using professional knowledge and experience.
  • Must have specialized knowledge of psychopathology and mental and behavioral disorders, including aetiology and diagnostic processes (knowledge of DSM criteria and Serious Mental Illness), assessment of treatment needs and treatment modalities and medical prognosis.
  • Must have 2+ years of experience in the field of forensic health, correctional health, and/or the provision of psychiatric care.
  • Adjudication experience with medically based disability programs is an asset.
  • The work must be carried out from the Lead Manager/Expert’s place of business within Canada.
  • Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required
  • Bilingualism (French and English) is an asset.

 

Competencies:

  • Ability to work independently.
  • Excellent organizational skills.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Self-motivated and proactive.
  • Strong interpersonal and customer service skills to promote effective working relationships.
  • Strong decision-making skills.
  • Ability to maintain composure and function effectively under pressure.
Mental Health Expert MHE
Remote opportunity to work as part of a Mental Health Expert team, which will be responsible for reviewing documents and submissions made by claimants and by Correctional Service of Canada to inquire into and report to the Ontario Superior Court of Justice or to the Superior Court of Québec their findings and conclusions.
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Responsibilities:

  • Participating in any required orientation or training, including with respect to the Protocol, IT, and security requirements
  • Reviewing and evaluating
    • Claimants’ submissions
    • Claimant’s Correctional Service of Canada file documentation filed in the database
    • Correctional Service of Canada submissions
  • Determining whether the claimant is considered to have had a Serious Mental Illness diagnosis which was reported to Correctional Service Canada and impacted the claimant as described according to the class definition
  • Completing reports with findings and conclusions respecting the claimant’s eligibility and any other harm identified in the Damages Grid included in the Protocol
  • Cooperating with the Administrator as required to facilitate the exchange of information and the delivery of reports to the Court and the Administrator within ninety (90) days of receipt of a claim file, and other administrative matters, such as invoicing
  • Complying with all direction, guidance and requirements issued by the Lead Mental Health Expert consistent with duties and obligations for the oversight and monitoring of the assessment process
  • Provide own office space, supplies, and resources as required to carry out roles and responsibilities included in the Protocol.

 

Qualifications:

  • Must have current practicing registration (good standing) with the appropriate College/Association based on professional discipline and location:
    • A person licensed to practice medicine in any Canadian jurisdiction
    • A person licensed to practice clinical or forensic psychology in any Canadian jurisdiction
    • A person licensed as a registered nurse in any Canadian jurisdiction, with significant and recent experience in mental health; or
    • A person registered as a clinical social worker (Master of Social Work) in any Canadian jurisdiction.
  • Ability to interpret and analyse complex clinical information, provide an assessment from written data, and render authoritative decisions using professional knowledge and experience.
  • Must have specialized knowledge of psychopathology and mental and behavioral disorders, including aetiology and diagnostic processes (knowledge of DSM criteria and Serious Mental Illness), assessment of treatment needs and treatment modalities and medical prognosis.
  • Must have 2+ years of experience in the field of forensic health, correctional health, and/or the provision of psychiatric care.
  • Adjudication experience with medically based disability programs is an asset.
  • The work must be carried out from the Lead Manager/Expert’s place of business within Canada.
  • Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required
  • Bilingualism (French and English) is an asset.

 

Competencies:

  • Ability to work independently.
  • Excellent organizational skills.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Self-motivated and proactive.
  • Strong interpersonal and customer service skills to promote effective working relationships.
  • Strong decision-making skills.
  • Ability to maintain composure and function effectively under pressure.
Nurse - USA Nurse - USA
Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. Working with our clients, we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient's experience. Specifically, we provide treatment instruction and support to our patients in their homes regarding their medication (injection or infusion). We are currently recruiting for experienced Nurses in several US Cities to provide this in-home support to our patients. This is a great casual/part-time opportunity to supplement your existing income. In this role, you will be able to schedule appointments with your patients as it fits yours and their schedules.
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Responsibilities:

  • Administer in-home infusions and injections, and provide educational training and supervision in the use of auto-injection and self-injection devices.
  • Schedule appointments directly with patients or with designated caregivers.
  • Complete visits at the patient's home or other approved location.
  • Provide any follow-up as needed for patient visits.
  • Complete required charting in a timely fashion, using our highly automated proprietary system.
  • Report any possible adverse events within 24 hours.
  • Fulfill other duties as required for the position..


Qualifications and experience: 

  • Valid RN/RPN/LPN license. 
  • Valid CPR certification.
  • Minimum 2 years of practical experience after graduation.
  • Must be able to work independently to organize, prioritize and schedule patient visits according to patient availability.
  • Excellent written and verbal communication skills in English.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills in dealing with patients, health professionals, and industry personnel.
  • Must have access to internet.
  • Must have a valid driver’s license and must own an insured car.
Senior Manager, Operations SMO
The Senior Manager, Operations is responsible for the oversight of the implementation and efficient management of Patient Support Services (PSS).  The Senior Manager, Operations oversees the Operations team in the development and maintenance of program-related workflows, HOME configuration, training materials, resourcing, and the maintenance of the PSP past the implementation phase.   This is accomplished by collaborating with the Operations and supporting departments in monitoring the Programs progress, ensuring Program training materials remain current, and troubleshooting any issues to find resolutions. The Senior Manager, Operations is also responsible for the establishment and/or maintenance of client, vendor and partner relations.
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Accountabilities: 

  • Liaising with superior to make decisions for operational activities and set strategic goals.
  • Communicates program updates to Vice President and Operations Team on an ongoing basis.
  • Oversee the day-to-day functions of the Operations department to ensure that all Programs run efficiently and follow the same procedures and processes to promote consistency across the Programs.
  • Ensure that the company runs with legality and conformity to established regulations.
  • Evaluate the efficiency of business practices according to organizational objectives and implement improvements to drive efficiencies of day-to-day operations, processes and procedures.
  • Manage procurement processes and coordinate material and resources allocation.
  • Supervise staff from Operations departments and provide constructive feedback, including participation in Performance Reviews.
  • Evaluate overall performance of the organization by gathering, analyzing and interpreting data and metric.
  • Liaise with the Sales and Marketing team to identify new business opportunities; contribute to business development by promoting Alio Health’s services and responding to RFPs.
  • Establish and maintain relationships with clients, vendors and partners.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Develop program-specific contracts and manage setup of all new programs in development.
  • Establish program-specific key performance indicators (KPI), ensuring programs are meeting the KPIs outlined in the contract.
  • Work with Manager, Nursing Services to ensure that Health Care Practitioners (HCP) are following proper workflows, issues are addressed in a timely fashion, and that there is consistency in communication between operations and HCPs.
  • Fulfill other duties as required. 

 

Competencies:

  • Excellent management skills.
  • Excellent written and communication skills.
  • Excellent documentation skills and attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills.
  • Excellent understanding of the business’s objectives.
  • Excellent analytical, problem solving and decision-making skills.

 

Qualifications:

  • Must have a university degree in Sciences.
  • Previous Management experience is required.
  • Knowledge of Patient Support Programs is required.
  • Must have experience working with pharmaceutical clients.
  • Must have experience working with Health Care Professionals.

 

 

Director, Operations DO
The Director, Operations is responsible for the oversight of the Operations department, evaluating overall performance and implementing changes to drive organizational excellence. The Director, Operations is responsible for the fiscal management of program-related activities, including monitoring of revenue margins to optimize profit across all Programs. The Director, Operations is responsible for the development and maintenance of program-related workflows, HOME configuration, training materials, resourcing, and the maintenance of Programs past the implementation phase. This is accomplished by collaborating with the Operations and supporting departments in monitoring the Programs progress, ensuring Program training materials remain current, and troubleshooting any issues to find resolutions. The Director, Operations is also responsible for the establishment and/or maintenance of client, vendor and partner relations.
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Accountabilities: 

  • Liaising with superior to make decisions for operational activities and set strategic goals.
  • Oversee the day-to-day functions of the Operations department to ensure that all Programs run efficiently and follow the same procedures and processes to promote consistency across the Programs.
  • Ensure that the company runs with legality and conformity to established regulations.
  • Evaluate the efficiency of business practices according to organizational objectives and implement improvements to drive efficiencies of day-to-day operations, processes and procedures.
  • Monitor revenue margins, ensuring consistent revenue growth across all Programs and adjust operational budgets to promote profitability.
  • Manage procurement processes and coordinate material and resources allocation.
  • Supervise staff from Operations departments and provide constructive feedback, including participation in Performance Reviews.
  • Evaluate overall performance of the organization by gathering, analyzing and interpreting data and metric.
  • Liaise with the Sales and Marketing team to identify new business opportunities; contribute to business development by promoting Alio Health’s services and responding to RFPs.
  • Establish and maintain relationships with clients, vendors and partners.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Develop program-specific contracts and manage setup of all new programs in development.
  • Establish program-specific key performance indicators (KPI), ensuring programs are meeting the KPIs outlined in the contract.
  • Work with Manager, Nursing Services to ensure that Health Care Practitioners (HCP) are following proper workflows, issues are addressed in a timely fashion, and that there is consistency in communication between operations and HCPs.
  • Fulfill other duties as required.

 

Competencies:

  • Excellent analytical, problem solving and decision-making skills.
  • Excellent management skills. 
  • Excellent written and communication skills. 
  • Excellent time management skills.
  • Excellent customer service skills. 
  • Excellent understanding of the business's objectives. 

 

Qualifications: 

  • Must have experience working with Health Care Professionals.
  • Must have a university degree in Sciences. 
  • Knowledge of Patient Support Programs is required. 
  • Must have experience working with pharmaceutical clients. 
 

Resumes are retained for a period of six (6) months. Should you wish that ALIO Health not retain your application, please specify in your cover letter.

ALIO Health is an equal opportunity employer. While we appreciate all applications received, only those considered for an interview will be acknowledged. No telephone calls, please.